Software Developer supporting production and non-production environments for Salesforce applications. Providing technical support, performing maintenance, and contributing to process improvements.
Responsibilities
Ability to perform L1 / L2 support on incident and problems arising from the production environment
Provide ongoing support for corporate applications, including on-call, problem analysis, resolution and escalation
Perform regular maintenance activities required to keep the applications working at expected levels
Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment
Contribute to continuous improvement of current processes
Requirements
Bachelor’s degree or higher in IT, Project Management, Economics, Mathematics, or a related field
Good understanding of SDLC fundamentals
Nice to have experience with ETL tools like Informatica IDMC, API Development, Salesforce fusion application, AWS Cloud
Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management
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