Senior Software Engineer II developing reliability and self - healing systems for operational excellence at Samsara. Contributing to AI - driven tooling and mentoring teams through best practices in engineering.
About the role
- Software Engineer responsible for building internal tools for Supabase. Collaborating across teams to enhance operational workflows and reduce manual tasks.
Responsibilities
- Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
- Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling.
- Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture.
- Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
- Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues.
- Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling.
- Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.
Requirements
- 5+ years of experience as a backend or full-stack engineer working on production systems.
- Strong backend fundamentals, including API design, background jobs, and data modeling.
- Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams.
- Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations.
- Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions.
- Experience integrating with third-party APIs and maintaining long-lived internal integrations.
- Communicate clearly across technical and non-technical audiences in an async, globally distributed team.
- Excited by solving real-world problems for developers and support teams.
- Comfortable navigating evolving systems and priorities while maintaining reliability and quality.
Benefits
- Fully Remote
- ESOP
- Tech Allowance
- Health Benefits
- Annual Off-Sites
- Flexible Work
- Professional Development
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