Software Engineer – Support Tooling, APAC/AMER

Posted last week

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About the role

  • Software Engineer responsible for building internal tools for Supabase. Collaborating across teams to enhance operational workflows and reduce manual tasks.

Responsibilities

  • Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
  • Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling.
  • Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture.
  • Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
  • Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues.
  • Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling.
  • Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.

Requirements

  • 5+ years of experience as a backend or full-stack engineer working on production systems.
  • Strong backend fundamentals, including API design, background jobs, and data modeling.
  • Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams.
  • Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations.
  • Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions.
  • Experience integrating with third-party APIs and maintaining long-lived internal integrations.
  • Communicate clearly across technical and non-technical audiences in an async, globally distributed team.
  • Excited by solving real-world problems for developers and support teams.
  • Comfortable navigating evolving systems and priorities while maintaining reliability and quality.

Benefits

  • Fully Remote
  • ESOP
  • Tech Allowance
  • Health Benefits
  • Annual Off-Sites
  • Flexible Work
  • Professional Development

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Tech skills

ElixirJavaScriptTypeScript

Location requirements

RemoteNorth America

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