Software Engineer responsible for building internal tools for Supabase. Collaborating across teams to enhance operational workflows and reduce manual tasks.
Responsibilities
Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling.
Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture.
Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues.
Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling.
Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation.
Requirements
5+ years of experience as a backend or full-stack engineer working on production systems.
Strong backend fundamentals, including API design, background jobs, and data modeling.
Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams.
Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations.
Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions.
Experience integrating with third-party APIs and maintaining long-lived internal integrations.
Communicate clearly across technical and non-technical audiences in an async, globally distributed team.
Excited by solving real-world problems for developers and support teams.
Comfortable navigating evolving systems and priorities while maintaining reliability and quality.
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