Cytogenomicist providing case interpretation and oversight at Trillium Health Partners. Collaborating with healthcare professionals in clinical and laboratory genetics.
About the role
- IT Service Delivery Lead at Svante, managing IT services for carbon capture technology. Leading the Service Desk and ensuring high-performing IT solutions in a hybrid working environment.
Responsibilities
- Lead the delivery, reliability, and continuous improvement of enterprise IT services across infrastructure, networking, and operational technology (OT) environments
- Lead the Service Desk team while ensuring stable, secure, and high-performing IT services that support both business operations and mission-critical SCADA environments
- Drive service excellence through strong governance, standardization, automation, and continuous improvement
- Act as the primary escalation point for major incidents, ensuring timely resolution and effective stakeholder communication
- Establish, maintain, and continuously improve IT Service Management (ITSM) processes, including incident, problem, change, and request management
- Define, monitor, and report on service metrics and key performance indicators to drive operational excellence and accountability
- Chair the IT Change Advisory Board and ensure effective governance of production changes
- Collaborate with business stakeholders to continuously improve service delivery and the end-user experience
- Support the delivery and lifecycle management of Microsoft enterprise environments, including Windows Server, Active Directory, Azure AD, Microsoft 365, virtualization platforms, and cloud infrastructure
- Develop operational documentation, runbooks, and standard operating procedures that improve consistency and service quality
- Champion automation initiatives, including scripting and Infrastructure as Code (Terraform and ARM), to improve operational efficiency
- Support disaster recovery planning and business continuity initiatives while contributing to the successful delivery of IT projects.
Requirements
- 7+ years of experience in IT infrastructure, operations, or IT service delivery
- Proven experience leading IT service delivery within complex enterprise environments, preferably supporting operational technology (OT) and SCADA environments
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline (or equivalent experience)
- Strong experience supporting Microsoft enterprise technologies, including Windows Server, Active Directory, Azure AD, and Microsoft 365
- Hands-on experience with virtualization platforms such as Hyper-V and VMware
- Experience supporting enterprise networking technologies, including routing, switching, firewalls, VPNs, and Fortinet environments
- Experience with cloud platforms such as Microsoft Azure and AWS
- Experience working with backup, disaster recovery, and high-availability solutions
- Familiarity with IT Service Management (ITSM) platforms such as Jira and infrastructure monitoring tools such as Zabbix
- Experience with SCADA platforms (such as Ignition) and cybersecurity technologies (including Arctic Wolf and Microsoft Defender) is considered an asset
- Excellent leadership, communication, stakeholder management, and problem-solving skills
- Passion for continuous improvement, customer service excellence, and developing high-performing technical teams.
Benefits
- Restricted Share Units
- Extended Health and Dental Plan
- Retirement Saving Plan
- Free access to a Fitness Centre
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