Senior Genesys Cloud CX Solution Architect for Condado, leading high - impact implementations and architecture design. Collaborate with elite engineers on complex CCaaS solutions for enterprise clients.
About the role
- Solution Architect focusing on telecommunications technology for public safety communications. Collaborating with cross-functional teams to modernize radio communication systems for emergency services.
Responsibilities
- Develop, recommend, implement, and manage end-to-end technical architecture (hardware, software, databases, communications)
- Translate business requirements into technical solutions and reporting frameworks
- Lead system design, integration, and modernization efforts in large distributed environments
- Provide expertise in enterprise architecture frameworks, methodologies, and standards
- Collaborate with stakeholders, vendors, and project teams to ensure successful delivery
- Design and implement processes aligned with ITIL best practices
- Support network planning, transition, and deployment activities
- Conduct system analysis, performance evaluation, and design optimization
- Create conceptual, logical, and physical data/process models
- Guide teams on emerging technologies and architectural best practices
Requirements
- Minimum 8+ years of experience with P25 radio technology design and/or support
- Minimum 5+ years in a supervisory role managing P25 radio networks
- Hands-on experience with encryption technologies (e.g., KMF, KVL, related tools)
- Experience with network monitoring and provisioning tools (e.g., ZoneWatch, UEM or equivalent)
- Strong expertise in IP networks, telephony, and satellite systems
- Proven experience in IT infrastructure modernization projects
- Experience in system analysis, design, and enterprise architecture development
- Project management experience with large-scale implementations
- Ability to produce technical reports, recommendations, and proposals
Benefits
- Professional development opportunities
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