Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- IT Service Delivery Lead at Svante ensuring reliable and secure enterprise IT services. Leading service desk operations and collaborating with infrastructure, cybersecurity, engineering, and project management teams.
Responsibilities
- Leading end-to-end IT service delivery across enterprise infrastructure, networking, and OT environments.
- Driving service excellence through IT Service Management (ITSM) best practices, including incident, problem, change, and request management.
- Monitoring service performance through KPIs, reporting, and continuous improvement initiatives.
- Chairing the IT Change Advisory Board and coordinating major incident response.
- Supporting Microsoft enterprise environments, including Active Directory, Azure AD, Windows Server, and Microsoft 365.
- Collaborating with infrastructure teams to support virtualization, networking, cloud platforms, monitoring solutions, disaster recovery, and business continuity initiatives.
- Working closely with project teams to successfully deliver technology initiatives while occasionally leading small to medium-sized projects.
- Developing documentation, operational standards, automation initiatives, and runbooks that improve consistency and efficiency.
- Building strong relationships with business stakeholders to ensure technology services meet operational needs and deliver an exceptional user experience.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline (or an equivalent combination of education and experience).
- Seven or more years of progressive experience in IT infrastructure, operations, or service delivery.
- Demonstrated experience leading IT service delivery within complex enterprise environments, ideally with exposure to operational technology (OT) or SCADA environments.
- Strong experience supporting Microsoft enterprise technologies, including Windows Server, Active Directory, Azure, and Microsoft 365.
- Experience with virtualization platforms such as VMware and Hyper-V.
- Strong understanding of enterprise networking, including routing, switching, firewalls, VPNs, and Fortinet technologies.
- Experience supporting cloud environments such as Microsoft Azure and AWS.
- Familiarity with IT Service Management (ITSM) platforms such as Jira and infrastructure monitoring tools such as Zabbix.
- Experience with backup, disaster recovery, and high-availability solutions.
Benefits
- comprehensive health and dental benefits
- paid vacation
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