Senior advisor improving operational efficiency and strategic initiatives for Desjardins, North America's largest cooperative financial group. Advising stakeholders, developing policies and guiding complex projects.
About the role
- Bodily Injury Claims Analyst resolving tort claims for TD Insurance, a Canadian provider of home, auto, life and health insurance. Investigating liability, negotiating settlements and managing counsel relationships.
Responsibilities
- Handle bodily injury tort claims in Atlantic Canada
- Fully investigate liability, injuries, quantum and accident-related damages
- Negotiate and resolve claims effectively and promptly
- Attend mediations, pre-trials and trials as required
- Deal regularly with non-represented claimants, plaintiff counsel and defence counsel
- Investigate claims thoroughly through logical conclusion
- Establish and maintain adequate case reserves according to BI reserving protocols
- Follow Major Claims identification, notification and reporting protocols
- Follow claims settlement authority protocols
- Collect and document claims information accurately and clearly
- Maintain proactive and sound file handling
- Manage potential indemnity and expense using sound cost-management practices
- Evaluate and resolve complex meritorious claims using available information and established guidelines
- Contact unrepresented claimants and legal counsel to build trust and resolve low- to moderate-complexity claims
- Manage claimant expectations through regular follow-up and delivery on commitments
- Communicate with clients, claimants, witnesses, healthcare professionals, law enforcement and forensic experts
- Build relationships with plaintiff counsel to resolve claims professionally
- Collaborate proactively with defence counsel on claims-handling best practices
- Complete required reports and notepad entries promptly
- Travel to out-of-office meetings, mediations, JDRs and other meetings as required
Requirements
- Minimum 2-3 years of insurance adjusting experience
- Preference for AB or BI experience
- Strong understanding of the insurance industry and related legal environment
- Ability to prioritize and complete claims-handling activities
- Superior interpersonal and communication skills
- Strong client service orientation
- Excellent organization and time-management skills
- Effective analytical skills and attention to detail
- Strong negotiation skills
- Ability to adapt to a changing environment
- Ability to function effectively in a fast-paced, multifaceted environment
- Ability to work independently with minimal supervision
- CIP designation or other relevant continuing education preferred or actively pursued
- University or college degree preferred
- Availability to travel and attend mediations, pre-trials and trials
- Ability to drive and travel as required
- Ability to work in the office four days per week from Halifax, Nova Scotia or Saint John, New Brunswick
Benefits
- Base salary of $56,400 - $79,700 CAD
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
- Accommodation support during the interview process
- Inclusive, accessible and respectful workplace
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Degree requirement
No Education Requirement
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