Payments Support Associate supporting SMBs using EverCommerce's PaySimple embedded payment platform. Troubleshooting transactions, chargebacks, fraud alerts, and merchant account issues.
About the role
- Personal Banking Associate serving TD Canada Trust customers with banking advice, transactions, and digital education. Supporting branch operations across Delson, Châteauguay, and Candiac.
Responsibilities
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions
- Build customer confidence in mobile, ATM, and online banking
- Support frontline staff with scheduled cash and non-cash transactions
- Resolve critical issues and report non-standard matters to management
- Recommend improvements to work practices, branch operations, and processes
- Participate in timely and accurate completion of business processes and procedures
- Ensure documentation is accurate and consistent with regulations and TD's Code of Conduct and Ethics
- Promote team effectiveness, participate in personal performance development, and share industry knowledge
Requirements
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date
- Post-Secondary or Undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- Strong administration, organizational, planning and time management skills
- Ability to exercise initiative and handle several tasks and changing priorities
- Strong verbal and written communication skills and established customer experience skills
- For roles requiring Mutual Fund licensing, applicable CIRO registration requirements must be met
- Successful completion of required background screening, including criminal and credit checks
- Any prior credit delinquencies must be fully resolved for at least six months before licensing can be obtained
- Bilingual and francophone candidates are invited to apply; language needs will be assessed when a position becomes available
Benefits
- Base salary
- Variable compensation
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, online learning platform, and mentoring programs
- Training and onboarding sessions
- Interview accommodations, including accessible meeting rooms and captioning for virtual interviews
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