Litigation Associate handling civil, estate, and real estate disputes for Ottawa law firm Merovitz Potechin LLP. Advising clients within an experienced litigation team.
About the role
- Personal Banking Associate Trainee serving TD Canada Trust branch customers with banking advice, transactions, and digital education. Supporting frontline operations and guiding customers to appropriate financial solutions.
Responsibilities
- Engage customers in day-to-day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence in mobile, ATM, and online banking by providing digital education
- Support frontline staff with scheduled cash and non-cash transactions
- Resolve critical issues and report non-standard matters to management
- Recommend improvements to work practices, branch operations, and processes
- Participate in the timely and accurate completion of business processes and procedures
- Ensure documentation is accurate, reflects business intentions, and complies with relevant regulations and TD's Code of Conduct and Ethics
- Promote team effectiveness, participate in personal performance development, and share industry knowledge
- Build and maintain customer relationships and provide information and advice on banking products, services, and solutions
Requirements
- High School diploma and/or 1+ years of relevant experience
- Investment Funds Canada (IFC) or equivalent – within 90 days of start date
- Post-Secondary or Undergraduate degree (in related field) preferred
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- Strong administration, organizational, planning and time management skills
- Ability to work independently in a dynamic work environment
- Ability to exercise initiative and handle several tasks and changing priorities
- Strong verbal and written communication skills
- Established customer experience skills
- Mobility within the Assigned District and willingness to transfer and geographically relocate to another TD location within the assigned region
- Geographic mobility is a condition of employment
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations, training programs, and a competitive benefits plan
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
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