Senior Personal Banker advising TD Bank customers on home borrowing, lending, investments, and banking products. Building relationships and driving customer acquisition and market-share growth.
Responsibilities
Create a consistent and exceptional branch customer experience, specializing in home borrowing advice
Provide expertise on Real Estate Secured Lending products and knowledge of investing, day-to-day banking, and TD products and services
Ask questions to uncover customer needs and own solutions or involve experts when appropriate
Improve customer financial confidence through dialogue, answers, and advice
Act as the branch subject matter expert for TD products, services, policies, and procedures
Maintain professional and inviting branch common areas in accordance with premises, marketing, and regulatory guidelines
Conduct proactive customer outreach by phone and email regarding portfolio updates and opportunities
Maintain knowledge of the local market, competitive offers, and economic trends to support recommendations
Ensure customer and business documentation is accurate and retained according to policy
Participate as a team member and support a positive, service-focused work environment
Attract, acquire, and retain customers, advice opportunities, and referrals to drive TD growth and market share
Requirements
High School diploma and/or Post-Secondary or Undergraduate degree in a related field preferred
2+ years of relevant experience
Investment Funds in Canada (IFC) accreditation or equivalent within 90 days of start date for external candidates
Certificate in Financial Services Advice (CFSA) within 6 months of start date for external candidates
Internal TD candidates must have IFC accreditation or equivalent prior to start date
Internal TD candidates must have CFSA prior to start date
Bilingual and francophone candidates are invited to apply for Quebec roles
Additional language requirements may be determined through a language-needs assessment when a position becomes available
Benefits
Base salary of 59,500.00$–84,000.00$ CAD
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Regular career, development, and performance conversations with a manager
Online learning platform
Mentoring programs
Training and onboarding sessions
Accessibility accommodations throughout the interview process
Respectful and inclusive workplace with fair opportunities to grow
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