Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Business Systems Analyst at Tecsys in Montreal supporting business system functions and integrations. Engaging with stakeholders to optimize IT investments and system efficiency.
Responsibilities
- Interact with internal stakeholders and vendors to ensure design, integration and quality expectations are met / exceeded.
- Contribute to estimating work effort, project sizing, and backlog breakdown into manageable stories.
- Develop strong relationships with business and technical stakeholders.
- Balance business requirements with technical feasibility and sustainability.
- Analyze Tecsys’ business requirements objectives and aid functional teams in configuring business systems and processes to meet the internal customers’ business needs.
- Create system design/configuration proposals.
- Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems
- Work as an integral part of the applications team – coordinating activities with our Manager, Global IT Operations & Security – Project Delivery and working effectively with colleagues of all levels.
- Actively participate in the definition of migration paths for legacy systems integrations and ensure the compatibility and interoperability of in-house computing systems.
Requirements
- 8+ years of business analysis experience with at least 3 years in IT-focused projects.
- Demonstrated experience in enterprise software, systems integration, data migration, or cloud transformation projects.
- Strong problem-solving skills.
- Experience examining business processes and systems, modeling data, organizing activities, and developing business process strategies.
- Proven Business Analyst experience with large-scale ERP applications.
- Strong communication skills. This position requires the candidate to be able to seamlessly and precisely communicate with technical teams, project managers as well as senior business leadership - written and verbally.
- Ability to prioritize work, multi-task, and detail oriented.
- Proficient in collaborative group development, and team player.
- Bachelor’s degree in information systems, Computer Science, Business Administration, or related field (master’s preferred).
- What else could give you an advantage when applying?
- Understanding of accounting principles and financial applications
- Agile development experience is an asset.
- Familiarity with Integration patterns and API Gateways
- SAAS Revenue Management Knowledge
- Understanding of subscription models, recurring revenue, usage-based billing.
- CPQ Experience
- Hands-on with Salesforce CPQ, Oracle CPQ, SAP CPQ, or WorkRails.
- Workflow: product configuration → pricing rules → approvals → quote generation.
- Knowledge of approval workflows, quote-to-cash process, and integration with CRM/ERP.
- Integration Understanding
- Knows how CPQ connects to CRM (Salesforce, Dynamics) and ERP/Finance systems (NetSuite, SAP, Elite, etc.).
- Exposure to RevOps ecosystems (HubSpot, ServiceNow, Seismic, Projector PSA, etc.) is a plus.
- Certifications: CBAP, PMI-PBA, Agile BA certification, ITIL, or Scrum Master.
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