Life Service Associate answering clients’ and brokers’ Life and Health insurance policy inquiries for RBC, Canada’s largest bank. Managing calls, emails, policy information, and first - contact resolutions.
About the role
- Associate Application Specialist driving implementation of Tecsys supply chain solutions with a focus on Hospital Materials Management. Collaborating with project teams and building on-site customer relationships to ensure successful software integration.
Responsibilities
- Drive the data collection and configuration of the Tecsys solution collaborating with the project team to identify customer needs and define business processes.
- Build an on-site rapport with customers to guide them in their integration of the Tecsys software.
- Contribute to a successful implementation by developing application knowledge, consulting acumen, people skills, and supply chain expertise.
Requirements
- Bachelor's degree - B Comm in Supply Chain, Accounting or equivalent
- Understanding supply management including the associated financial transactions (A/P, A/R, G/L) is a key ingredient for success in this role.
- Strong problem solving and troubleshooting aptitude
- Flexibility and self-learning ability
- Excellent writing and presentation skills
- Due to the frequent travel involved in this role, a valid Canadian or American passport is required
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
- Strong proficiency in French in both written and verbal communication
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