Senior Full - Stack AI Engineer developing AI - driven software at Manulife. Focusing on cloud - native systems and intelligent applications leveraging modern AI capabilities.
About the role
- Senior Manager leading digital customer experience and AI transformation initiatives at TELUS Digital. Overseeing complex delivery programs and driving strategic client partnerships.
Responsibilities
- Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions that enable meaningful digital and operational transformation.
- Build, lead, and scale high-performing, cross-functional squads focused on identifying and delivering opportunities that improve core CX and operational KPIs, drive revenue growth, and reduce cost across client operations.
- Own delivery excellence across engagements by maintaining strong, consistent communication with project and squad leaders, ensuring progress against milestones, high-quality execution, client satisfaction, and long-term account growth.
- Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI, and by evaluating solution trade-offs in service of durable, high-impact client outcomes.
- Apply deep client-services judgment to resolve complex challenges related to scope, design, architecture, delivery approach, and operating models in enterprise environments.
- Deliver clear, tailored communication to engineering teams, product and marketing partners, operational leaders, and executive stakeholders.
- Create, own, and communicate holistic delivery plans that align teams around shared goals, timelines, and success metrics, driving coordinated and convergent execution.
- Oversee the formation, allocation, and scaling of project teams, proactively identifying resourcing needs and growth opportunities as engagements evolve.
- Lead, mentor, and develop globally distributed teams and leaders across multiple disciplines, fostering strong collaboration, accountability, and technical excellence.
- Promote sustainable delivery practices that balance team health with a strong focus on achieving client objectives and measurable business outcomes.
Requirements
- 10+ years of experience in Data & AI and/or software engineering
- Experience leading large-scale AI and/or CX transformation initiatives spanning data, AI, and software, from discovery and solution design through delivery and value realization.
- Proven success leading large, globally distributed, multi-disciplinary teams across engineering, data, AI, and CX functions.
- Strong understanding of Generative AI and its enterprise applications, with the ability to assess fit, articulate trade-offs, and link initiatives to measurable ROI and business outcomes.
- Demonstrated ability to lead complex programs with multi-layered scope, engaging confidently and empathetically with senior client stakeholders and executive sponsors.
- Experienced technical problem-solving experience across CX ecosystems, including CCaaS, CRM, WFM, and integration platforms, with the ability to communicate issues clearly across teams.
- Exceptional communication and facilitation skills, including leading executive workshops and structured alignment sessions around enterprise goals and delivery plans.
- Fluency in spoken and written English.
Benefits
- 20% annual bonus, subject to the terms and conditions of the annual plan design
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