Senior AI Solutions Analyst guiding Desjardins Group’s financial services sectors in responsible productivity AI adoption. Assessing use cases, value, risks and Microsoft AI solutions.
About the role
- Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise-wide change and overseeing customer experience enhancements.
Responsibilities
- Partner with the SVP of Customer Support to define the long-term vision and operating model for a modern, AI-enabled global support organization.
- Lead enterprise-scale transformation initiatives that redesign how customer support is structured, delivered, measured, and continuously improved.
- Design future-state organizational models, workforce strategies, governance structures, and operating rhythms that enable scalable growth.
- Develop and execute a multi-year AI transformation strategy focused on customer experience, employee productivity, operational excellence, and business outcomes.
- Serve as the executive leader responsible for aligning Product, Technology, Data, Operations, Legal, Security, and Customer Success around transformation priorities.
- Lead organizational change management across multiple business functions, ensuring leaders and employees successfully adopt new operating models and ways of working.
- Translate executive strategy into measurable transformation roadmaps with clear milestones, business outcomes, and accountability.
- Establish executive-level success metrics that measure organizational effectiveness, customer outcomes, operational performance, AI adoption, and return on investment.
- Champion a culture of innovation, experimentation, continuous improvement, and responsible AI adoption.
- Represent Customer Support transformation strategy with executive leadership, Board-level audiences, and external partners when appropriate.
Requirements
- 15+ years of progressive executive leadership experience leading large-scale transformation within customer-facing organizations.
- Proven success leading enterprise-wide AI or digital transformation initiatives that fundamentally changed operating models, customer experiences, or workforce effectiveness (beyond chatbots, copilots, and basic automation).
- Deep experience in organizational design, operating model development workforce transformation, and change leadership.
- Demonstrated ability to influence executive stakeholders across multiple business functions without direct authority.
- Experience developing long-term business strategy and translating strategic vision into enterprise execution.
- Strong executive presence with exceptional communication and storytelling skills.
- Track record partnering with Product, Engineering, Data, Technology, Finance, Legal, and Operations to deliver transformational business outcomes.
- Experience leading complex, cross-functional initiatives with significant organizational impact.
- Ability to balance strategic thinking with disciplined execution in fast paced, evolving environments.
- Passion for leveraging AI and emerging technologies to transform customer experiences and organizational performance.
Benefits
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
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