AI Safety Red Teamer stress - testing Mercor’s frontier AI models. Identifying vulnerabilities, jailbreaks, hallucinations, and policy failures through adversarial evaluation.
About the role
- Senior Business Consultant focusing on AI solutions for digital transformation. Leading consulting projects to optimize business processes and drive adoption of NICE software solutions.
Responsibilities
- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE self-service and AI solutions.
- Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
- Provide best practice recommendations to design and implement self-service and AI software solutions, ensuring customers fully optimize their business processes and maximize potential.
- Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
- Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
- Build long-term relationships with customers, becoming a trusted advisor.
- Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.
- Manage consulting programs with continuous alignment with the entire product implementation program.
- Establish and monitor progress toward business success criteria for each product and business unit.
- Map business cases into action items and solution designs.
- Align launch strategies with use cases and value priorities.
- Secure buy-in from different stakeholders (internal and external).
- Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
- Develop and deliver presentations to demonstrate the value and capabilities of our software solutions.
- Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.
Requirements
- Minimum of 5 years of experience in self-service or AI software domains.
- Degree in Business, Information Technology, or a related field preferred.
- Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
- Knowledge management expertise.
- Experience with generative AI in the customer service domain is a plus.
- IVR/Routing/ACD experience preferred.
- Experience in business process improvement and customer success.
- Proven ability to independently handle senior executive audiences and stakeholders, provide thought leadership, and gain strategic partnerships.
- Led project teams and demonstrated operational performance improvements with significant benefits.
- Multi-industry experience preferred.
- Excellent verbal, written communication, and presentation skills are a must.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
AVP leading AI transformation, including fraud detection, for Manulife, a global financial services provider. Driving secure, governed Classical, Generative, and Agentic AI solutions across Corporate Functions.
Generative AI Analyst validating Canadian French translations for Welo Data, a global AI data company. Reviewing and annotating multilingual AI - generated content for training and quality improvement.
Senior engineers evaluating AI coding - agent interactions for G2i. Assessing reasoning, explanations, outputs, and engineering judgment across Codex, Claude Code, and Cursor.
Manager integrating workforce management with AI transformation at TD, a major North American bank. Connecting financial, operational, and workforce planning across customer operations.
Search +AI Discovery Manager leading enterprise SEO, AI - search strategy, and client advisory for dentsu, a global integrated marketing agency. Mentoring North American SEO teams and shaping innovative search methodologies.
Director leading Homebase’s data engineering, data science, and applied AI teams. Building trusted data infrastructure and AI - powered tools for 150,000+ small businesses.
AI Solution Specialist helping greenhouse growers adopt Source.ag’s AI - powered crop technology. Building dashboards, automations, and custom tools while translating greenhouse insights into product improvements.
Senior Advisor designing and integrating generative AI solutions for Desjardins, North America’s largest cooperative financial group. Driving adoption through training, change management and scalable AI practices.
Strategy and management consultant creating complex business scenarios and evaluating AI outputs. Supporting Gramian Consultancy’s IT talent solutions through rigorous consulting analysis and executive deliverables.