Customer Solutions Architect at TELUS designing scalable solutions for technology and communications growth. Partnering closely with Sales Executives and building long-term customer relationships.
Responsibilities
Prime integrated solutions across Data, Voice, Mobility, and IoT portfolios
Lead customer conversations with confidence and clarity
Partner with Sales Executives to qualify and shape opportunities
Build strong, long-term customer relationships through a customer-first mindset
Requirements
3–7+ years of experience in telecommunications or technical pre-sales
Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments
Expertise in data networking (IP networking, MPLS, L2PN, DWDM)
Strong background in SIP, VoIP, trunking, Toll Free, and SMS messaging
Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM
Experience working with or integrating RESTful APIs
Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)
Bilingual Excellence: Fluency in both English and French is required/preferred
Benefits
Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
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