Customer Solutions Architect – Partner Solutions – Wholesale

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About the role

  • Customer Solutions Architect at TELUS designing scalable solutions for technology and communications growth. Partnering closely with Sales Executives and building long-term customer relationships.

Responsibilities

  • Prime integrated solutions across Data, Voice, Mobility, and IoT portfolios
  • Lead customer conversations with confidence and clarity
  • Partner with Sales Executives to qualify and shape opportunities
  • Build strong, long-term customer relationships through a customer-first mindset

Requirements

  • 3–7+ years of experience in telecommunications or technical pre-sales
  • Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions
  • Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments
  • Expertise in data networking (IP networking, MPLS, L2PN, DWDM)
  • Strong background in SIP, VoIP, trunking, Toll Free, and SMS messaging
  • Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM
  • Experience working with or integrating RESTful APIs
  • Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)
  • Bilingual Excellence: Fluency in both English and French is required/preferred

Benefits

  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$64,000 - CA$114,000 per year

Degree requirement

Bachelor's Degree

Tech skills

IoTVoIP

Location requirements

OnsiteTorontoCanada

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