P&C Business Partner Consultant within TELUS Health Employer Solutions, leading people strategies. Supporting Directors in Absence & Disability Management, Workers' Compensation, and Safety operations with strategic and operational support.
About the role
- Solutions Engineer enabling customer onboarding, integrations, and technical support for Pliant's B2B payment solutions. Collaborating with cross-functional teams to drive customer success and API adoption.
Responsibilities
- Own technical onboarding & integrations: Plan and drive customer/partner onboarding, integration timelines, and go-live readiness for API-based setups.
- Support Sales & Partnerships (pre-sales): Handle technical discovery, solution design, demos, RFP/questionnaires, and proof-of-concepts for enterprise opportunities and partners.
- Be the integration "problem solver" during the onboarding (post-sales): Troubleshoot integration challenges, reproduce problems, propose workarounds, and coordinate with Product/Engineering to resolve blockers quickly.
- Enable and train developers & operators: Run workshops and training sessions, help customers build confidently on our APIs with best practices, examples, and clear guidance.
- Build reusable assets: Collaborate with our technical writer to produce and maintain reference architectures, integration playbooks, checklists, and internal enablement material to improve consistency and speed across implementations.
- Bring customer feedback into the product loop: Capture structured feedback, identify recurring pain points, and help translate field insights into product and documentation improvements.
Requirements
- 5+ years of relevant experience in solutions engineering/architecture, sales engineering, or technical consulting.
- Strong technical experience with APIs and integrations (REST, JSON, webhooks, authentication concepts like OAuth/API keys, Postman/cURL).
- Comfortable with one programming language (e.g., TypeScript, Python, Java) to build lightweight prototypes, integration validation, and test workarounds with REST APIs.
- Strong communication skills across demos, solution design, and technical enablement with both engineers and business stakeholders.
- High-ownership, service-oriented mindset, comfortable driving end-to-end solutions, unblocking others, and systematizing learnings into repeatable assets.
- Experience building repeatable processes (intake, triage, enablement assets) to scale our services across many stakeholders.
- Experience owning complex customer/partner integrations end-to-end, coordinating multiple stakeholders and driving timelines to completion.
- Fluent in English
Benefits
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and a remote first work environment
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
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