Senior Solutions Architect Operations Manager optimizing operational systems, workflows, and reporting for GitLab’s DevSecOps platform. Supporting SA capacity planning, customer engagements, and data quality.
About the role
- Solutions Engineer enabling customer onboarding, integrations, and technical support for Pliant's B2B payment solutions. Collaborating with cross-functional teams to drive customer success and API adoption.
Responsibilities
- Own technical onboarding & integrations: Plan and drive customer/partner onboarding, integration timelines, and go-live readiness for API-based setups.
- Support Sales & Partnerships (pre-sales): Handle technical discovery, solution design, demos, RFP/questionnaires, and proof-of-concepts for enterprise opportunities and partners.
- Be the integration "problem solver" during the onboarding (post-sales): Troubleshoot integration challenges, reproduce problems, propose workarounds, and coordinate with Product/Engineering to resolve blockers quickly.
- Enable and train developers & operators: Run workshops and training sessions, help customers build confidently on our APIs with best practices, examples, and clear guidance.
- Build reusable assets: Collaborate with our technical writer to produce and maintain reference architectures, integration playbooks, checklists, and internal enablement material to improve consistency and speed across implementations.
- Bring customer feedback into the product loop: Capture structured feedback, identify recurring pain points, and help translate field insights into product and documentation improvements.
Requirements
- 5+ years of relevant experience in solutions engineering/architecture, sales engineering, or technical consulting.
- Strong technical experience with APIs and integrations (REST, JSON, webhooks, authentication concepts like OAuth/API keys, Postman/cURL).
- Comfortable with one programming language (e.g., TypeScript, Python, Java) to build lightweight prototypes, integration validation, and test workarounds with REST APIs.
- Strong communication skills across demos, solution design, and technical enablement with both engineers and business stakeholders.
- High-ownership, service-oriented mindset, comfortable driving end-to-end solutions, unblocking others, and systematizing learnings into repeatable assets.
- Experience building repeatable processes (intake, triage, enablement assets) to scale our services across many stakeholders.
- Experience owning complex customer/partner integrations end-to-end, coordinating multiple stakeholders and driving timelines to completion.
- Fluent in English
Benefits
- Your choice of preferred OS, Windows or Mac
- Flat hierarchy and transparent communication in a relaxed, professional atmosphere
- Opportunity to develop your talent in a dynamic team with ambitious goals
- Flexibility and a remote first work environment
- Company card with a monthly allowance for lunches, coffee, etc. with co-workers
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Data Architect designing Microsoft Fabric, Azure, and lakehouse ecosystems for Keyrus’ intelligent enterprise solutions. Guiding architecture, integration, optimization, and delivery teams.
Principal AI Solutions Architect delivering enterprise IVR, conversational, generative, and agentic AI solutions at Genesys. Leading customer architecture, integrations, Agile delivery, and technical enablement.
Architecte TI dirigeant la modernisation des systèmes patrimoniaux de la Ville de Montréal. Conception, intégration et déploiement de solutions cloud et sur mesure.
Lead Optimizely architect designing enterprise digital platforms and AI - enabled experiences for Valtech, an experience innovation company. Advising clients, leading delivery teams, and shaping digital transformation solutions.
Solutions Engineer supporting demos, trials, integrations, and technical evaluations for Spellbook’s AI copilot for transactional lawyers. Advising enterprise prospects through the sales cycle.
Solutions Consultant connecting industrial plant systems to MaintainX’s mobile - first work execution platform. Demonstrating OT connectors and scoping integrations for manufacturing customers.
Solutions Consultant supporting Mid - Market sales for MaintainX's industrial work execution platform. Building tailored demos, trials and technical validations for manufacturing and frontline operations customers.
Solutions Consultant customizing demos and technical validations for MaintainX, a mobile - first industrial work execution platform. Partnering with mid - market sales teams and customer stakeholders.
Senior Partner Solutions Engineer owning technical partnerships for Sanity’s AI - powered content operating system. Scoping APIs, prototyping MCP integrations, and guiding partner builds and launches.