Senior Data Architect designing Microsoft Fabric, Azure, and lakehouse ecosystems for Keyrus’ intelligent enterprise solutions. Guiding architecture, integration, optimization, and delivery teams.
About the role
- Principal AI Solutions Architect delivering enterprise IVR, conversational, generative, and agentic AI solutions at Genesys. Leading customer architecture, integrations, Agile delivery, and technical enablement.
Responsibilities
- Lead strategically important customer initiatives, owning technical architecture and end-to-end delivery of complex IVR, routing, conversational AI, generative AI, and agentic virtual agent solutions
- Design scalable customer interaction flows and solution architectures through customer workshops
- Develop and maintain IVR applications, NLU intent-based bots, routing solutions, virtual agents, and agentic virtual agents for voice, DTMF, speech, and digital interactions
- Drive architecture and integration decisions across Genesys technologies and third-party AI platforms, including Google Dialogflow and Amazon Lex
- Optimize speech experiences by defining ASR grammars and leading tuning activities
- Lead Agile delivery for SS&AI initiatives with Product Owners and Scrum Masters
- Establish development estimates, testing strategies, and quality practices supporting user acceptance testing and production readiness
- Advise customers on technical strategy, architecture, coding practices, integrations, deployment decisions, and deliverables
- Demonstrate proposed solutions, provide customer training, and lead knowledge transfer
- Provide feedback to Genesys product teams on APIs, product capabilities, documentation, and architectures
- Collaborate across global technical, business, and customer teams
- Provide technical leadership and guidance to the SS&AI team
Requirements
- 10+ years of experience designing and developing commercial IVR, routing, conversational AI, bot, or related customer experience solutions using relevant development tools and advanced speech recognition technologies
- 6+ years of experience developing voice or digital bots using platforms such as Google Dialogflow, Amazon Lex, or comparable conversational AI technologies, including webhook or fulfillment development
- Expertise designing and delivering complex self-service solutions spanning IVR, NLU, speech, routing, virtual agents, generative AI, or agentic AI
- Understanding of generative AI and agentic AI technologies, including practical experience applying AI-powered tools or capabilities to customer solutions
- Strong architecture and software development background, including integrations, APIs, testing, deployment practices, and enterprise solution design
- Experience in customer-facing technical consulting
- Ability to independently evaluate complex technical issues and exercise sound architectural judgment
- Experience working across Agile delivery teams and collaborating with Product Owners, Scrum Masters, project managers, developers, and business stakeholders
- Ability to collaborate with customers and global teams during working hours aligned with U.S. customer and team requirements
- Bachelor's or master's degree in Computer Science, Engineering, or a related field, or equivalent relevant professional experience (preferred)
- Development experience with Java, C#, PHP, or comparable programming languages
- Experience integrating conversational AI and virtual agent solutions with enterprise APIs, cloud services, and customer systems
- Experience leading technical delivery teams, mentoring technical professionals, or establishing architecture and development best practices
- Advanced experience with Genesys platforms
Benefits
- Flexible ways of working
- Mentorship, learning programs, leadership development and education support
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Commission or performance-based bonus opportunities may be available
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