Blue Planet AI Product Manager focusing on AI adoption and operational transformation for service providers. Driving product strategies and customer engagements to enhance AI capabilities.
About the role
- Product Manager supporting key initiatives within the SMB Base Management team at TELUS. Focused on retention strategies, competitive intelligence, and cross-functional collaboration.
Responsibilities
- Provide weekly performance reporting to monitor retention trends and highlight key insights
- Translate data and competitive signals into clear, actionable recommendations
- Maintain and evolve marketing collateral to support sales enablement and proactive retention efforts
- Track and synthesize competitive moves, including pricing, promotions, and offers
- Share structured insights that help inform retention and pricing strategy discussions
- Support the configuration of pricing, promotions, and offer structures in internal systems
- Prepare pricing business cases and help ensure offers are implemented in line with approved strategies
- Lead and continuously improve the approach to retention-related escalations from sales channels and internal teams
- Document escalations, track resolutions, and identify patterns to surface broader customer or process insights
- Support ongoing process improvements to enhance efficiency and team effectiveness
- Support GTM communications, offers, and operational readiness for key strategic programs
- Help maintain alignment across teams by tracking milestones and ensuring smooth execution of initiatives
Requirements
- Strong analytical skills with proficiency in Microsoft Excel; experience with SQL or data tools is an asset
- Bachelor’s degree in Business, Economics, Marketing, Engineering, or a related field
- 3–5 years of experience in product management, strategy, marketing, analytics, or operations
- Strong organizational and project management skills, with the ability to manage multiple priorities
- Clear and effective communication skills, with the ability to work across teams and build alignment
- Ability to translate business needs into practical, operational outcomes
- Comfort working in a dynamic environment with evolving priorities
Benefits
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
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