Senior Product Manager for TELUS’s Digital Omni - channel team, driving innovative digital products and enhancing customer experiences. Leading agile initiatives and product roadmap for Mobility & Home Solutions portfolios.
About the role
- Blue Planet AI Product Manager focusing on AI adoption and operational transformation for service providers. Driving product strategies and customer engagements to enhance AI capabilities.
Responsibilities
- Serve as a trusted advisor to service provider customers, guiding artificial intelligence adoption, operational transformation, and return on investment using Agentic AI workflows
- Translate customer advisory insights into validated, high-value AI use cases with clear functional and technical requirements
- Own and prioritize the AI Studio product backlog, driving timely delivery of Agentic AI capabilities and pipeline orchestration features
- Convert product strategy and customer needs into detailed user stories and requirements for Engineering and Data Science teams
- Lead cross-functional release execution from concept through launch, ensuring quality, scalability, and customer readiness
- Enable global sales, account, and sales engineering teams through training, playbooks, and technical value positioning
- Champion AI Studio in complex customer engagements, including high-visibility proofs of concept
Requirements
- 7+ years of product management experience delivering enterprise software in Agile environments
- Proven experience managing and prioritizing product backlogs through multiple release cycles
- Deep telecommunications industry knowledge, including Operations Support Systems (OSS) – Inventory/Orchestration/Assurance
- Prior experience in a technology/business consulting role with strong executive presence and client-facing skills
- Proven experience/Practical understanding of the artificial intelligence lifecycle, including machine learning operations (MLOps), large language models (LLMs), and Agentic AI workflows
- Ability to communicate complex technical concepts clearly to both technical and non-technical stakeholders
- Demonstrated strength driving execution across matrixed, global teams
Benefits
- Comprehensive benefits package, including medical, dental, and vision plans
- Participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company-paid holidays
- Paid sick leave
- Vacation time
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