Senior Project Manager, Payvider Operations

Posted 6 days ago

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About the role

  • Senior Project Manager leading complex healthcare system implementations for TELUS Health. Managing diverse project teams and ensuring delivery excellence in Payvider Operations portfolio.

Responsibilities

  • Lead complex projects in our Payvider Operations portfolio - whether EMR, Health Benefits Management, or Pharmacy system implementations; working independently but overseeing a team to develop project charters, creating business cases, managing schedules, budgets, and risk with minimal supervision while escalating strategically when needed
  • Present to senior leadership with confidence and clarity, translating complex technical and project information into actionable insights that drive decision-making across client and internal stakeholders
  • Manage diverse, matrixed project teams (Business Analysts, Data Analysts, Clinical teams, Communications, vendors) through facilitation and mentorship, ensuring alignment across internal TELUS teams and external client organizations
  • Champion standardized project management methodologies, tools, and collaborative platforms while driving delivery excellence and mentoring functional team members
  • Manage and analyze complex reporting and ensure implementations deliver tangible benefits to TELUS Health and customers
  • Develop highly effective project communications (infographics, briefing notes, executive reports) tailored to diverse audiences, from client-facing comms to executive leadership/Steerco updates

Requirements

  • Bachelor's degree in Business, Computer Science, Healthcare, or a related field
  • Project Management Professional (PMP) certification
  • Minimum 5+ years of progressive project management experience with demonstrated expertise in project management principles, tools, and methodologies
  • Minimum 5+ years leading large-scale, complex healthcare system implementations (EMR, clinical systems, health benefits platforms) through full project lifecycle including sustainability planning
  • Proven ability to work independently with minimal supervision, managing multiple competing priorities under pressure and meeting firm deadlines
  • Advanced proficiency in healthcare system implementations with demonstrated understanding of health systems, operational complexity, and patient care impact
  • Strong leadership skills including decision-making, influencing without formal authority, and managing stakeholder expectations in matrixed environments
  • Demonstrated expertise in managing ambiguity and applying change management and systems thinking methodologies
  • Ability to communicate complex information clearly to diverse audiences from clinical staff to senior leadership

Benefits

  • Comprehensive total rewards package highlighting competitive salary and bonus structures
  • Minimum 3 weeks of vacation
  • Flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills

Job type

Full Time

Experience level

Senior

Salary

CA$86,000 - CA$136,000 per year

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

OnsiteTorontoCanada

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