Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Systems Engineer supporting engineering change in the MWAV program for Thales Canada. Collaborating on technical documentation, system designs, and integration with naval platforms.
Responsibilities
- Stamping drawings and design documentation
- Supporting the Navigation and Communication systems.
- Tailor the system engineering process, practices and tools;
- Provide timely and accurate status updates;
- Develop the preliminary and detailed designs for system and subsystem elements;
- Review and validate internal and subcontractor designs, plans, and schedules;
- Identify, characterize, and describe issues in the system or its design through problem reports and document and design reviews;
- Author technical documentation to capture the system and subsystem designs including the architecture, interfaces, and installation elements;
- Collaborate with stakeholders to ensure the designs are consistent with needs, desires, and concerns of the end-users;
- Support the development of verification and validation artifacts including plans and procedures;
- Collaborate with other functions during the implementation and integration of the system and subsystem designs;
- Resolution of technical issues arising during the implementation, integration and testing of the system and subsystem elements;
- Support the installation and/or integration testing of the systems remotely or on customer site; and/or Technical subcontract management including management of work scope and compliance of the (subcontractor) supplied solution.
Requirements
- Licensed Engineer
- Be a professional engineer registered to practice in the province where the engineering office is located;
- Possess a minimum of four years of demonstrated marine work experience in engineering within the last 10 years
- University or college degree in engineering or a related discipline.
- 10 + years of professional experience in the design and integration of complex systems in commercial and/or military domains.
- Ability to succeed in cross-functional/multidisciplinary teams.
- Ability to obtain clearances as specified under the Regulatory Compliance section
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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