Technical Support Specialist for Fortinet, troubleshooting networking and security issues for customers. Acting as an escalation point and evolving into a subject matter expert on endpoint security.
About the role
- Enterprise Applications Support Analyst providing Level 1 support for various applications like SAP and Move-IT. Responsibilities include troubleshooting, user management, and documentation.
Responsibilities
- Serve as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platforms.
- Perform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systems.
- Monitor application performance and escalate issues to Level 2/3 support when necessary.
- Assist with onboarding new users and managing access permissions across applications.
- Support integration and connectivity troubleshooting between applications.
- Maintain accurate documentation for processes, configurations, and user guides.
- Collaborate with internal IT teams and external vendors for issue resolution.
- Provide training and guidance to end-users on application functionality.
- Participate in application testing during upgrades or new deployments.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
- 1-2 years of experience in IT support or application administration.
- Familiarity with SAP systems and basic administrative tasks.
- Knowledge of Move-IT and document management platforms.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to manage multiple priorities in a fast-paced environment.
Benefits
- Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
- Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
- Company paid holidays, vacation days, and paid sick leave.
- Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
- Employee Discounts on home, auto, and gym membership.
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