Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
About the role
- Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel-experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Responsibilities
- Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach
- Manage the Salesforce sales pipeline, including logging activity, tracking follow-ups, and closing opportunities
- Drive revenue across B2C and B2B channels by recommending suitable travel experiences
- Follow up with leads and re-engage prospects during outbound campaigns
- Deliver exceptional service while meeting KPIs for conversion, retention, call quality, and guest satisfaction
- Maintain knowledge of products, promotions, and travel trends
- Participate in enablement sessions, share best practices, and contribute to collective goals
- Build loyalty and repeat business through personalized service and long-term relationships
Requirements
- Goal-oriented and able to achieve and exceed sales quotas in a target-driven environment
- Consultative selling skills, including asking effective questions, active listening, and matching customers with suitable products
- Proficiency navigating Salesforce to manage leads, track activity, and drive conversions
- Understanding of both B2B and B2C sales and support
- Relationship-building and rapport-building skills
- Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures
- Availability to support a 7-day contact center operation through rotating morning, evening, weekend, and occasional holiday shifts
- Willingness to support overtime during peak, high-volume periods
- Willingness to become TICO Certified within the first 60 days of employment
- Ability to start full-time on October 7, 2026 if hired
Benefits
- Competitive compensation of $19.35 CAD/hour
- Uncapped performance-based incentive opportunities
- High performers typically average about $10,000 in additional annual incentive earnings, with top performers earning even more
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covering the cost of the initial TICO certification attempt
- Accommodation support for disabilities
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Experience level
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Degree requirement
No Education Requirement
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