Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité des objets tranchants. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
About the role
- Remote sales agent converting inbound and outbound leads into bookings for TTC, a global travel-experience company. Managing Salesforce pipelines, consultative sales conversations, and guest relationships across B2B and B2C channels.
Responsibilities
- Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach
- Manage the Salesforce sales pipeline, including logging activity, tracking follow-ups, and closing opportunities
- Drive revenue across B2C and B2B channels by recommending suitable travel experiences
- Follow up with leads and re-engage prospects during outbound campaigns
- Deliver exceptional service while meeting KPIs for conversion, retention, call quality, and guest satisfaction
- Maintain knowledge of products, promotions, and travel trends
- Participate in enablement sessions, share best practices, and contribute to collective goals
- Build loyalty and repeat business through personalized service and long-term relationships
Requirements
- Goal-oriented and able to achieve and exceed sales quotas in a target-driven environment
- Consultative selling skills, including asking effective questions, active listening, and matching customers with suitable products
- Proficiency navigating Salesforce to manage leads, track activity, and drive conversions
- Understanding of both B2B and B2C sales and support
- Relationship-building and rapport-building skills
- Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures
- Availability to support a 7-day contact center operation through rotating morning, evening, weekend, and occasional holiday shifts
- Willingness to support overtime during peak, high-volume periods
- Willingness to become TICO Certified within the first 60 days of employment
- Ability to start full-time on October 7, 2026 if hired
Benefits
- Competitive compensation of $19.35 CAD/hour
- Uncapped performance-based incentive opportunities
- High performers typically average about $10,000 in additional annual incentive earnings, with top performers earning even more
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covering the cost of the initial TICO certification attempt
- Accommodation support for disabilities
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Spécialiste bilingue du recouvrement chez Daniels Health & Sharpsmart, fournisseur de solutions de sécurité médicale. Gestion des appels sortants, négociation des paiements et suivi des comptes clients.
TD contact center representative supporting customers with banking inquiries, issue resolution, and product guidance. Completing onsite training, then working primarily remotely with monthly Markham office visits.
Bilingual call centre representative supporting Black & McDonald’s facility - service work orders. Handling customer inquiries, dispatching, and CMMS work - order tracking remotely.
Call Center Representative managing customer inquiries and arrears collections for Propel’s AI - driven fintech platform. Handling high - volume calls and account rehabilitation across multiple communication channels.
TD contact center representative providing French - bilingual everyday banking service and advice. Handling financial transactions, digital banking inquiries, issue resolution, and referrals.
HR contact center representative resolving employee inquiries for Ryder’s transportation and logistics business. Handling calls, chats, case documentation, escalations, and knowledge - base updates remotely.
Bilingual contact center representative serving TD Canadian banking and credit card customers. Providing financial advice, transactions, digital banking support, and referrals.
Remote Contact Center Representative serving TD banking customers with advice, issue resolution, and financial transactions. Supporting digital banking, referrals, compliance, and customer experience.
Bilingual contact center representative supporting TD customers with banking advice, transactions, and issue resolution. Promoting products and delivering accurate service from Brossard, Quebec.