Bilingual contact center representative supporting TD banking customers with account inquiries and issue resolution. Delivering personalized service while recommending relevant financial products and services.
About the role
- Remote Contact Center Sales Agent converting inbound and outbound travel leads into bookings for TTC. Serving guests and travel partners through consultative sales across phone, email, and chat.
Responsibilities
- Convert qualified leads into bookings through phone, email, and chat using a consultative sales approach
- Own the sales pipeline in Salesforce by logging activity, tracking follow-ups, and managing opportunities through closure
- Drive revenue across B2C and B2B channels by recommending suitable travel experiences
- Follow up on leads and re-engage prospects through outbound activity
- Deliver exceptional service while achieving conversion, retention, call quality, and guest satisfaction KPIs
- Maintain expertise in product offerings, brand promotions, and travel trends
- Participate in enablement sessions, share best practices, and contribute to collective team goals
- Build loyalty and repeat business through personalized service and long-term relationship building
Requirements
- Goal-oriented and able to achieve and exceed sales quotas in a target-driven environment
- Consultative selling skills, including asking effective questions, active listening, and recommending suitable products
- Confidence navigating Salesforce to manage leads, track activity, and drive conversions
- Understanding of both B2B and B2C customer and trade-partner support
- Relationship-building and rapport-building skills
- Ability to collaborate and contribute to a positive sales culture
- Experience working in a highly structured, performance-driven, fully remote environment with clear expectations and accountability measures
- Schedule flexibility to support a 7-day contact center operation through rotating morning, evening, weekend, and occasional holiday shifts
- Willingness to support overtime during peak periods
- Willingness to become TICO Certified within the first 60 days of employment
- Ability to start full-time on October 7, 2026, if hired
Benefits
- Performance-based incentives with uncapped incentive opportunities
- High performers typically average about $10,000 in additional annual incentive earnings
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covers the cost of the initial TICO certification attempt
- Disability accommodation support
Job title
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Experience level
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Degree requirement
No Education Requirement
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