Inbound contact centre agent supporting customers for MCI’s tech - enabled BPO and CX services. Handling calls, service requests, records, and escalations remotely across Canada.
About the role
- Remote contact centre agent supporting guests and resolving travel inquiries for TTC. Recommending tailored services and products while driving satisfaction and upselling success.
Responsibilities
- Deliver friendly, efficient, and helpful support while exceeding guest expectations
- Recommend additional services and products tailored to guests’ needs
- Resolve inquiries and issues while maintaining high guest satisfaction
- Track guest interactions, preferences, and sales opportunities using CRM tools
- Build trust and loyalty with repeat guests and key partners through personalized engagement
- Collaborate with the team to achieve goals and continuously improve service quality
Requirements
- A genuine passion for delivering exceptional service
- Skill in upselling while enhancing the overall guest experience
- Ability to quickly and effectively resolve guest issues
- Strong collaboration skills and commitment to achieving shared goals
- Ability to work fully remote in the contact center
- Ability to follow a rotating shift schedule including mornings, evenings, weekends, and holidays
- Ability to work overtime as needed during peak periods
- Ability to obtain TICO Certification within the first 60 days of employment
- Ability to start training in October or November 2026 if hired
Benefits
- Performance-based incentives
- Spot Awards recognition for exceptional service moments and outstanding teamwork
- Learning budget
- Professional training programs
- Career advancement pathways
- Paid volunteer days
- Participation in sustainability-focused initiatives
- TTC covers the cost of the first attempt at TICO Certification
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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Inbound contact centre agent providing remote customer support for MCI’s BPO and CX services. Handling calls, inquiries, complaints, service requests, and customer interaction records.
Remote Contact Centre Service Agent supporting guests, resolving travel inquiries, and managing CRM interactions. Upselling tailored products for TTC, a global travel - experience company.
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