Inbound contact centre agent providing remote customer support for MCI’s BPO and CX services. Handling calls, inquiries, complaints, service requests, and customer interaction records.
About the role
- Inbound contact centre agent supporting customers for MCI’s tech-enabled BPO and CX services. Handling calls, service requests, records, and escalations remotely across Canada.
Responsibilities
- Receive and respond to inbound customer calls
- Assist with inquiries, complaints, and service requests
- Provide clear and accurate information about products and services
- Log all customer interactions in the system
- Follow company protocols and escalate issues when necessary
- Provide responsive and empathetic customer support
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous outbound sales or call center experience preferred
- Excellent verbal communication and listening skills
- Ability to work independently and manage time effectively
- Reliable internet connection and a quiet home office setup
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Must complete a full application, screening questions, and a brief pre-employment test
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for eligible full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
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