About the role

Inbound contact centre agent providing remote customer support for MCI’s BPO and CX services. Handling calls, inquiries, complaints, service requests, and customer interaction records.

Responsibilities

Receive and respond to inbound customer calls
Assist with inquiries, complaints, and service requests
Provide clear and accurate information about products and services
Log all customer interactions in the system
Follow company protocols and escalate issues when necessary
Provide responsive and empathetic customer support
Operate a computer, telephone headset, and other office equipment
Sit or stand for long periods while performing computer and telephone-based duties
Occasionally move about the office, reach, raise or lower objects, and move or exert force up to 40 pounds

Must be 18 years or older
High school diploma or equivalent required
Previous outbound sales or call center experience preferred
Excellent verbal communication and listening skills
Ability to work independently and manage time effectively
Reliable internet connection and a quiet home office setup
Must complete all screening questions and a brief pre-employment test
Must be authorized to work in the country where the job is based
Must be willing to submit to a Level II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening; does not apply in Canada

Paid time off and paid holidays
Supplemental health coverage through Blue Cross for full-time employees
Life insurance options
Accident and critical illness insurance
Internal promotion and career advancement opportunities
Paid training
Team-oriented work environment
Casual dress code
Reasonable accommodations for qualified applicants or employees with disabilities