Staff Engineer leading AWS integrations, microservices, and AI automation for EverCommerce’s SaaS service - commerce platform. Designing scalable solutions and guiding engineers across U.S. and Canadian teams.
About the role
- Technical Lead managing cloud and platform technologies for The Dufresne Group in Manitoba, enhancing system design and mentoring teams across departments.
Responsibilities
- Acts as SME in the creation of project deliverables (estimates, schedules, risk assessments, etc.) as a project team member and is financially aware of budgets and costs ensuring financial budgets are in line with infrastructure project costs.
- Designs and develops processes and procedures for IOS to function in clearly defined actions during Infrastructure incidents and in day-to-day operations.
- Mentors team and provides leadership direction during incidents to ensure organization gets business back up and running quickly while ensuring the safeguard of organizational assets.
- Provides decision requests to IOS leadership as Cloud and Platform Infrastructure subject matter expert.
- Participates as SME to support team during business hours and after hours for all cloud and platform incidents.
- Develops the day-to-day operations of the Infrastructure Delivery department focusing on the technologies within the realm and the operationalization of processes, procedures based on ITIL framework and best practices.
- Ensures the delivery of customer centric & effective cloud and platform support services to our organization that achieve service levels agreements.
- Actively participate in planning for business and technology projects, changes, and enhancements to ensure effective transition of support to the Infrastructure Technology delivery teams (Operationalization).
- Collaborate with business and technology partners to inform of trends, remove roadblocks, and contribute to prioritize, plan for, and implement improvements that optimize our customer’s experience.
- Contributes to the design and continuous improvement of the infrastructure delivery change process and procedures.
- Understands the impact of their own and team performance and works to continuously improves SLA and KPI metrics.
- Participates as a key contributor for fiscal planning for Cloud and platform Technology by providing the necessary research, information, and recommendations.
- Acts as SME to respond to the monitoring of events generated by various cloud and platform ecosystem technologies.
- As an IOS leader actively participate and works to promote cybersecurity awareness and best practices within the organization.
- Mentors team and acts as advisor to Manager, IT Infrastructure and VP IOS on cloud and platform infrastructure systems news, trends and best practices.
Requirements
- 1-3 years with continuous educational commitment to development of leadership practices
- 3-5 Years of Knowledge and experience in the field of cloud and platform
- 2-3 years implementing end-to-end cloud and platform solutions
- Broad knowledge of industry knowledge specializing in server virtualization
- 3+ Years of Information Technology experience with desktop and network technologies
- Microsoft Azure Certifications: Azure Fundamentals, Azure DevOps Engineer
- Ability to break down complex concepts to technical and non-technical audiences
- Good Project Management and/or DevOps skills.
- Experience using alerting and monitoring and/or other similar tools
- Financial management and budget experience
- Experience with cloud and platform technology in an enterprise operation
- Ability to travel up to 10% of the year within Canada
- Criminal Record Check required
Benefits
- Market competitive wages
- Comprehensive benefits plan and excellent employee discounts
- Employer Sponsored Retirement Savings Plan
- Career growth and continuous development
- Respectful and family-oriented working environment with strong company values
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