Client Support Specialist troubleshooting and supporting Civix’s Go Grants software for emergency management agencies. Training users, testing updates, and resolving client issues remotely.
About the role
- Remote customer service representative handling support, troubleshooting, and sales interactions for MCI’s outsourced CX, BPO, and IT services. Resolving customer issues and managing accounts.
Responsibilities
- Handle inbound and outbound customer service and sales projects for a wide variety of clients
- Respond to inbound customer inquiries
- Troubleshoot basic technical issues
- Provide customers with quality products and services
- Interact with hundreds of customers each week across the country
- Resolve customer support issues
- Sell new products and services and upgrade existing services
- Use systems and technology to complete account-management tasks
- Explain and position products and processes for customers
- Escalate customer dissatisfaction appropriately to the managerial team
- Ensure first-call resolution through effective problem solving and call handling
- Operate a computer, telephone headset, copier, and printer while working in a professional office environment
- Perform other duties as assigned by supervisors or managers
Requirements
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Ability to type swiftly and accurately at 20+ words per minute
- Basic knowledge of Microsoft Office Suite, including Excel, PowerPoint, Word, and Outlook
- Basic understanding of the Windows operating system
- Highly reliable with regular attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem solving, and negotiation
- Customer-service orientation, including empathy, responsiveness, patience, and conscientiousness
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- Excellent interpersonal skills and ability to build relationships with team members and customers
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
Benefits
- Paid time off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid on-the-job training
- Team-oriented, collaborative work environment
- Casual dress code
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
Product Support Specialist supporting Prenuvo’s proactive whole - body healthcare scanning platform. Triaging tickets, troubleshooting product issues, and coordinating resolutions with engineering and clinical teams.
Customer Care Representative delivering inbound call and chat support for Sutherland customers. Resolving service, billing, and energy - conservation inquiries remotely.
Bilingual customer service representative supporting Manulife policyholders, agents, and partners. Resolving inquiries through French and English calls, email, and chat in a hybrid contact center.
Sales Support Specialist supporting Genetec’s global sales team, CRM accounts, pricing exceptions, and sales administration. Collaborating with customer service, inside sales, and technology teams in Montréal.
Customer Support Manager leading phone, email, chat, and SMS teams at Wrapbook, an AI production - finance platform. Coaching specialists, managing escalations, KPIs, scheduling, and scalable support operations.
Bilingual insurance associate advising Canadian customers on home and auto coverage for Intact. Analyzing needs, recommending products, and providing inbound evening call - centre service.
Customer Service Team Lead supporting Cencora’s Canadian patient and provider support services. Leading operational workflows, escalations, reporting, and service readiness through Innomar Strategies.
Bilingual customer service representative supporting savings and retirement - plan participants for New Era Technology, a global technology solutions provider. Handling transactions, complaints, inquiries, and follow - up remotely.