Geotechnical Engineer - in - Training assisting local community with projects ensuring sustainable practices. Conducting analyses and mentorship under senior engineers in a collaborative environment.
About the role
- Engineer II at TJX Canada providing Level 2 application and infrastructure support. Engaging with L2 support teams and enhancing ITSM processes using ServiceNow.
Responsibilities
- Provide hands-on Level 2 support insights into enterprise applications and infrastructure services
- Analyze application, platform, and infrastructure incidents to identify recurring issues and operational gaps
- Support L2 teams with incident trends and aging analysis
- Collaborate with stakeholder teams to ensure enhancements align with release and upgrade standards
- Respond to audit requests by providing accurate artifacts, process evidence, and compliance documentation
Requirements
- Hands-on experience in Level 2 application support
- Hands-on ServiceNow development or advanced configuration experience
- Understanding of ITSM operational reporting and analytics
- Excellent stakeholder communication and collaboration abilities
- ITIL v3 or v4 Certification (preferred)
- ServiceNow CSA / Application Developer (preferred)
Benefits
- Equal opportunity employer
- Inclusion and accommodation of all individuals
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