Senior embedded engineer developing safety - critical ECU firmware for Hexagon Mining’s digital mining and vehicle - control technologies. Designing, testing, and commissioning embedded systems.
About the role
- Senior Software Engineer developing care agent tooling and integrating backend systems at Toast. Focusing on system performance, operational excellence, and effective solutions for internal users.
Responsibilities
- Drive end-to-end development of care agent tooling—from design through production—owning the full lifecycle and iterating based on agent feedback and operational metrics.
- Build and evolve integrations between the contact center platform and Toast’s backend systems, enabling real-time access to customer data, account state, device information, and case history.
- Own the reliability and performance of business-critical agent tools, ensuring they remain fast and available in a high-throughput, always-on support environment.
- Partner closely with care operations to understand agent workflows, identify friction, and translate operational needs into solutions that improve resolution speed and efficiency.
- Make pragmatic technical decisions that balance vendor platform capabilities, integration complexity, system reliability, and delivery speed—operating effectively within real-world constraints.
- Contribute to technical design and architecture decisions, helping shape the foundation of Toast’s care tooling as the platform evolves and scales.
- Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.
Requirements
- 5+ years of software engineering experience, with a strong track record building and operating production systems using Java, Kotlin, or other object-oriented languages.
- Proven ability to own complex systems or features end-to-end, from design through production and iteration.
- Experience integrating with third-party platforms or vendor systems, including working within external constraints and evolving APIs.
- Comfortable partnering closely with operations or internal teams to understand workflows and translate them into effective technical solutions.
- Strong focus on reliability and operational excellence, with an understanding of how system performance impacts business outcomes.
- Familiarity with modern AI-assisted development tools (e.g., Cursor, Claude, MCP servers).
- Self-starter who takes ownership of problems, builds relationships across teams, and drives work forward even when requirements are evolving.
Benefits
- Competitive compensation and benefits programs
- Health insurance
- Flexible working hours
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Engineering Lead guiding electrical component design integration, risk management, and supplier coordination. Supporting production, quality, service, and customer engineering outcomes at NFI/MCI.
Staff Software Engineer building full - stack AI - powered healthcare workflows for exacare ai, whose platform transforms referral packets into clinical insights and placement decisions.
Senior Software Engineer building scalable TypeScript and AWS systems for exacare ai’s AI operating system for post - acute care. Owning healthcare workflow features from design through production.
Senior Full Stack Engineer expanding Infisical’s open source security infrastructure platform. Building secrets management, PKI, PAM, and KMS products with the engineering team.
Full Stack Engineer expanding Infisical’s open source security platform for secrets management, PKI, PAM, and KMS. Building secure developer infrastructure and AI - enabled security capabilities.
Full - Stack Digital Strategist developing multi - channel campaigns for luxury hotels, resorts, and experiential travel brands. Optimizing paid media, SEO, tracking, funnels, and client performance.
Principal Software Developer building Solace Agent Mesh, an event - driven platform connecting and orchestrating AI agents. Leading AI integration architecture, platform development, and technical innovation.
Guidewire technical lead shaping insurance digital transformation at Alithya. Designing scalable architectures, integrations, cloud migrations, and modernization solutions.
Senior Software Engineer building AlphaSense’s AI - powered Excel plugin for financial professionals. Optimizing Office integrations used by analysts at leading financial institutions.