Scrum Master guiding Agile project delivery for Desjardins in Montréal. Facilitating Scrum teams, managing backlogs, removing impediments, and coaching stakeholders.
About the role
- Scrum Master leading Agile practices, delivery metrics and continuous improvement for Travelers’ technology teams. Coaching teams through planning, execution and AI-enabled delivery initiatives.
Responsibilities
- Lead Agile practices at the team level for one or more teams
- Manage the flow of work and creatively solve problems to accomplish outcomes
- Track team output and achievement and identify continuous process improvement opportunities
- Coach, inspire and mentor teams on Agile principles, values and practices
- Lead planning and guidance for daily standups, sprint planning, backlog refinement and retrospective meetings
- Provide summaries of team work at internal reviews and demos
- Ensure progress toward objectives, KPIs and commitments
- Guide Agile teams to deliver required product increments and outcomes
- Partner with Agile Coaches and Team Leads on backlog prioritization, metrics tracking and reporting
- Provide visibility to teams and stakeholders using a data-driven approach
- Improve team-level Agile performance and focus teams on customer value, quality and continuous improvement
- Remove impediments, resolve conflicts, anticipate challenges, identify risks and recommend mitigations
- Facilitate open communication and promote positive team dynamics
- Build alliances across teams and technical and business communities
- Perform other duties as assigned
Requirements
- Bachelor’s degree
- 2 years of project management or related experience
- One year of experience in a Scrum Master or similar Agile role
- Experience applying Agile principles and practices, including delivery of several epics, releases and versions
- Programming/development experience
- Engineering background with hands-on experience in software or systems development
- Proven track record of leading technology delivery in complex, cross-functional environments
- Experience implementing best practices and standards related to Agile product development
- Working knowledge of generative AI tools such as Claude and GitHub Copilot
- Experience supporting delivery of AI-driven initiatives
- Experience leading others and earning trust while challenging teams to improve
- Ability to apply Agile principles, practices and methodologies
- Ability to initiate, plan, execute and guide team work to achieve goals and success criteria
- Ability to influence leaders at all levels without traditional hierarchy
- Servant leadership skills
- Ability to communicate effectively at all levels and adjust to the target audience
- Expertise working in a cross-functional, multi-team environment
- Commitment to continuous improvement, learning and team development
Benefits
- Health insurance for employees and eligible family members from the first day of employment
- Core contribution of 3% of total eligible earnings to the Deferred Profit Sharing Plan (DPSP)
- Dollar-for-dollar matching of savings plan contributions up to 5% of base pay
- Minimum of 20 paid days off annually
- Opportunity to purchase additional days for up to 36 PTO days per year
- Twelve paid company holidays
- Wellness program with tools, discounts and resources for wellness goals and caregiving needs
- Free professional counseling services, health coaching and other mental health resources
- Matching Gift and Volunteer Rewards program
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