Sr. Project Lead managing the rollout of strategic programs for Trillium Health Partners Foundation. Ensuring scalable operations and exceptional donor experiences while collaborating across multiple teams.
Responsibilities
Lead the end-to-end planning, integration, and launch of strategic programs, including the Grateful Patient Program
Translate organizational goals into clear implementation roadmaps, including milestones, success metrics in partnership with program owners, and governance structures
Ensure programs are designed for scalability while remaining donor and patient-centered, and aligned with organizational values
Serve as the primary project manager, coordinating timelines, deliverables, risks, and dependencies across multiple stakeholders
Develop and maintain detailed project plans to ensure on-time, on-budget delivery
Identify and address operational, process, and change management challenges that may impact program success
Collaborate closely with philanthropy teams, clinical leaders, and operational partners to align program activities with existing workflows
Facilitate cross-functional collaboration that respects donor intent, enhances patient experience, and integrates within clinical environments
Develop and oversee program materials, tools, and resources to support implementation
Lead stakeholder engagement and readiness efforts to support successful program adoption
Develop training materials, guides, and best practices for internal teams and partners
Act as a subject matter expert and internal consultant on program operations and outcomes
Define and monitor success metrics in partnership with internal teams
Gather feedback from stakeholders to refine processes and improve effectiveness
Drive continuous improvement to enhance efficiency, consistency, and overall program impact
Requirements
5–8 years of experience in program management, project management, or operational leadership roles
Experience in healthcare, philanthropy, non-profit, or similarly complex stakeholder environments is an asset
Proven experience leading cross-functional initiatives and implementing programs at scale
Strong organizational and prioritization skills with the ability to manage multiple demands
Experience working within structured policies (e.g., privacy, donor guidelines, compliance frameworks)
Collaborative, adaptable, and solutions-oriented mindset
Strong ability to manage complex, multi-stakeholder projects with competing priorities
Demonstrated success supporting organizational change and driving adoption of new processes
Ability to translate strategy into actionable plans and operational workflows
Exceptional relationship-building skills with the ability to influence across teams and levels
Experience defining metrics, analyzing performance, and using data to inform decisions
Excellent written and verbal communication skills, including the ability to develop presentations and materials
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