Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Sr. Project Lead managing the rollout of strategic programs for Trillium Health Partners Foundation. Ensuring scalable operations and exceptional donor experiences while collaborating across multiple teams.
Responsibilities
- Lead the end-to-end planning, integration, and launch of strategic programs, including the Grateful Patient Program
- Translate organizational goals into clear implementation roadmaps, including milestones, success metrics in partnership with program owners, and governance structures
- Ensure programs are designed for scalability while remaining donor and patient-centered, and aligned with organizational values
- Serve as the primary project manager, coordinating timelines, deliverables, risks, and dependencies across multiple stakeholders
- Develop and maintain detailed project plans to ensure on-time, on-budget delivery
- Identify and address operational, process, and change management challenges that may impact program success
- Collaborate closely with philanthropy teams, clinical leaders, and operational partners to align program activities with existing workflows
- Facilitate cross-functional collaboration that respects donor intent, enhances patient experience, and integrates within clinical environments
- Develop and oversee program materials, tools, and resources to support implementation
- Lead stakeholder engagement and readiness efforts to support successful program adoption
- Develop training materials, guides, and best practices for internal teams and partners
- Act as a subject matter expert and internal consultant on program operations and outcomes
- Define and monitor success metrics in partnership with internal teams
- Gather feedback from stakeholders to refine processes and improve effectiveness
- Drive continuous improvement to enhance efficiency, consistency, and overall program impact
Requirements
- 5–8 years of experience in program management, project management, or operational leadership roles
- Experience in healthcare, philanthropy, non-profit, or similarly complex stakeholder environments is an asset
- Proven experience leading cross-functional initiatives and implementing programs at scale
- Strong organizational and prioritization skills with the ability to manage multiple demands
- Experience working within structured policies (e.g., privacy, donor guidelines, compliance frameworks)
- Collaborative, adaptable, and solutions-oriented mindset
- Strong ability to manage complex, multi-stakeholder projects with competing priorities
- Demonstrated success supporting organizational change and driving adoption of new processes
- Ability to translate strategy into actionable plans and operational workflows
- Exceptional relationship-building skills with the ability to influence across teams and levels
- Experience defining metrics, analyzing performance, and using data to inform decisions
- Excellent written and verbal communication skills, including the ability to develop presentations and materials
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