About the role

Junior IT Administrator supporting a remote-first SaaS veterinary company with helpdesk and operational tasks. Join a collaborative team enhancing technology solutions in the health tech space.

Responsibilities

Helpdesk Support: Actively monitor the internal IT support Slack channel and Jira Service Management queue to triage, troubleshoot, and resolve hardware, software, and access issues.
Onboarding & Offboarding: Coordinate employee lifecycle technical tasks, including provisioning and deprovisioning SaaS user accounts, workspace software, and endpoint hardware.
Asset & Inventory Management: Conduct routine licensing, software access, and hardware inventory audits to maintain total compliance and record accuracy.
Hardware Lifecycle Logistics: Assist with corporate hardware refresh cycles by coordinating remote device shipments, configurations, and system returns.
Knowledge Base Documentation: Create, update, and maintain comprehensive internal IT documentation to build a highly scalable employee self-service knowledge base.
Strategic Project Support: Partner with the Senior IT Manager on infrastructure initiatives, including identity management automations, SSO expansion, acquisition consolidations, and SOC 2 compliance mapping.

Experience: 1–2 years of professional IT helpdesk, system coordination, or desktop support experience, ideally gained within a remote or fast-paced SaaS corporate environment.
OS Troubleshooting: Solid fundamentals in troubleshooting end-user issues across both macOS and Windows platforms.
SaaS Administration Comfort: High adaptability and readiness to learn, configure, and administer modern web-based enterprise SaaS applications.
Core Security Hygiene: Strong conceptual understanding of basic data security principles, including multi-factor authentication (MFA), the principle of least privilege, and secure asset offboarding.
Identity & Access Tools: Familiarity with Google Workspace (user/group admin) and core single sign-on (SSO/SAML) identity provider concepts (Nice-to-Have).
Ticketing & Comm Suites: Practical experience using Jira Service Management for queue triage and Slack for workspace communications administration (Nice-to-Have).
Device Management: Exposure to Mobile Device Management (MDM) suites for securing remote company laptops (Nice-to-Have).
Secrets Management: Basic awareness of credential management systems and enterprise password tools (Nice-to-Have).

100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD that goes beyond typical market offerings.
Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
A Culture That Values You: We prioritize well-being and work-life balance, offering engagement activities and fostering dynamic teams to ensure you thrive both personally and professionally.
Diverse, Global Network: Connect with over 600 professionals in 25+ countries, expand your network, and collaborate with a multicultural team from Latin America.
Team Up with Skilled Professionals: Join forces with senior talent. All of our team members are seasoned experts, ensuring you're working with the best in your field.