About the role

Solutions Consultant for Trulioo designing verification solutions for mid-market customers. Collaborating with Account Executives and ensuring successful implementation of identity verification strategies.

Responsibilities

Partner with Account Executives to lead discovery conversations, identifying customer business goals, technical requirements, and constraints
Own solution design, translating discovery insights into standardized recommendations and verification strategies
Lead product demonstrations aligned to customer use cases, improve our master templates over time with learnings
Own the setup and execution of proof of concepts and evaluations for mid-market opportunities
Partner with Account Executives to address technical questions and progress opportunities through the sales cycle
Collaborate with Customer Success, Service Delivery, Product, and Engineering to ensure solutions are feasible and aligned
Build and maintain working knowledge of Trulioo’s Identity Platform, APIs, and key differentiators
Contribute to internal knowledge sharing and approach best practices through documentation, demo assets, and FAQs
Deliver a consistent, high-quality customer experience throughout the presales process

2-5 years of experience in presales, technical support, consulting, or a similar customer-facing role
Ability to participate in structured discovery and independently translate requirements into solutions
Strong communication skills with the ability to explain technical concepts to non-technical audiences
Demonstrated ability to learn new technologies quickly
Analytical thinking and problem-solving capability
Own and drive trade-off conversations using defined operating parameters
Understanding of APIs and integrations, including RESTful APIs and JSON
Exposure to tools like Postman or similar API clients is an asset
Familiarity with LLM/AI prompting techniques and best practices
General understanding of how systems integrate and exchange data
Interest or exposure to identity verification, fintech, or compliance
Experience working in a SaaS environment
Comfort working with both technical and business stakeholders

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency).
Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.
Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.
Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.