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Medical Office Assistant
Posted last month
About the role
- Medical Office Assistant responsible for administrative support and patient care at AIVCC Clinic. Located in Edmonton, Alberta, with hybrid work opportunities.
Responsibilities
- Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
- Answer telephone calls and emails and provide excellent customer service for all questions or concerns
- Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic
- Coordinate virtual appointments
- Provide support to physicians in using the EMR
- Become a trainer and Super user of the EMR application
- Use electronic medical record files and coordinate the scheduling of future appointments for patients with all providers as directed
- Produce accurate end of day reports, weekly and monthly statistic reports
- Other administrative tasks as assigned by the Clinic Team Manager
- Record and prepare minutes of meetings, seminars and conferences
- Set up and maintain computerized information filing systems
- Create physician schedule and adjust schedule as required
- Complete accurate clinic billing
- Responsible for Booking, scheduling and reporting
- Responsible for submitting and reconciling shadow billings through the EMR
Requirements
- Must have in clinic experience with TELUS Medaccess MOA Diploma
- At least 2 years’ experience as a Medical Office Assistant in a physician’s office or recent graduate from a recognized Medical Office Assistant Program
- Strong Computer Skills and very comfortable working on computers in a virtual setting
- Excellent English skills, both written and oral
- Customer Service Experience
- Must have billing or referral experience
Benefits
- Health and Dental benefits program
- A registered pension plan with company matching of up to 5%
- Fully paid vacation days when the office is closed between Christmas and New Year's Day
- 2 weeks of vacation on joining that increases to 3 weeks after 2 years and increases further with your length of service
- Fully reimbursed travel should you need to travel on behalf of the organization
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