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About the role
- Senior Travel Advisor managing a team at a boutique travel consultancy in Toronto. Overseeing luxury travel planning cycles for discerning clients and providing exceptional service.
Responsibilities
- Provide comprehensive support to the agency owner.
- Assist in managing the travel advisor team and the agency’s portfolio of discerning luxury travelers.
- Oversee a team of travel advisors.
- Source and quote properties, create proposals, manage the CRM system.
- Book and confirm all trip elements, and manage the full travel planning cycle and timelines.
- Provide occasional backup assistance to the air department.
- Liaise with clients, colleagues, and external stakeholders on behalf of the CEO.
- Oversee the full travel planning cycle, including tracking proposals, following up on inquiries, payments, trip accessories, and pre-arrival communications.
- Coordinate and secure travel arrangements including transportation, lodging, transfers, flights, and other travel services as directed.
- Prepare and process client and vendor payments and related documentation for accounting; prepare client invoices.
- Collect all vendor confirmations and vouchers, and prepare final trip documentation.
- Handle concierge requests including dining, entertainment & ground transportation.
- Correspond with suppliers to coordinate bespoke travel arrangements.
- Conduct quality control checks on all itineraries prior to publishing them.
- Reconfirm trip elements prior to client departure.
- Manage calendar of pre and post trip reminders including sending out pre-departure information, final payments, cancellation deadlines, and final documents.
- Utilize Sabre system and other relevant tools to research, book, and manage travel arrangements.
- Maintain up-to-date client information, preferences, and travel history in the CRM system.
- Stay informed about industry trends, luxury travel experiences, and destination information to provide expert advice to clients.
- Assist with ticketing and flight-related inquiries when necessary.
- Other duties as required.
Requirements
- Previous experience as a travel advisor and managing teams is highly desirable.
- Proficiency in using Sabre or other travel booking systems is required.
- Extremely organized and detail-oriented with ability to handle multiple projects and tasks simultaneously.
- Strong work ethic who identifies opportunities to take on more and streamline systems and processes where possible.
- Positive attitude with passion for travel.
- Strong customer service skills and the ability to confidently interact with clients, providing excellent service and resolving issues with professionalism and diplomacy.
- Excellent written and verbal communication skills.
- Proven leadership skills and the ability to effectively manage teams.
- Tech-savviness and proficiency in using productivity tools, travel booking programs, Social media platforms and Microsoft Office Suite.
- Resourcefulness and ability to work independently, taking ownership of tasks and delivering high-quality results within deadlines.
- A passion for travel, a good understanding of luxury travel experiences, and a continuous desire to stay informed about new destinations and industry trends.
- TICO Certification is required (must be certified within one month of start date)
Benefits
- Hybrid work arrangement
- Professional development opportunities
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