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About the role

  • SOC Operator managing 24/7 command centre operations for the Toronto Jewish community. Support during emergencies, manage incidents, and conduct thorough record-keeping.

Responsibilities

  • Operate the SOC on a shift-basis using sophisticated technology and supporting assets
  • Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
  • Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
  • Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
  • Coordinate with other internal and external security assets as needed
  • Attend regular meetings and trainings, and assist with peer-to-peer training sessions
  • Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
  • Create comprehensive records of security-related incidents

Requirements

  • Fluency in English required
  • Proficiency in Hebrew considered an asset
  • Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
  • Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
  • Strong interpersonal skills and customer service experience
  • Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure
  • Strong problem-solving skills and detail oriented
  • Strong experience working with software and large technological assets
  • Exceptional computer skills, including the ability to type >50 words per minute in English
  • Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
  • Familiarity with Microsoft Suite considered an asset
  • A graduate of a Bachelor’s Degree program or college equivalent considered a major asset

Benefits

  • Event security assistance as needed
  • Commitment to barrier-free and accessible employment practices

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

OnsiteNorth YorkCanada

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