SOC Operator managing 24/7 command centre operations for the Toronto Jewish community. Support during emergencies, manage incidents, and conduct thorough record-keeping.
Responsibilities
Operate the SOC on a shift-basis using sophisticated technology and supporting assets
Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
Tend to crises using a set of pre-determined protocols, working as part of the SOC and the larger JSN team
Coordinate with other internal and external security assets as needed
Attend regular meetings and trainings, and assist with peer-to-peer training sessions
Regularly conduct drills of the system, manage technical troubleshooting, and any other maintenance activities as assigned
Create comprehensive records of security-related incidents
Requirements
Fluency in English required
Proficiency in Hebrew considered an asset
Strong working knowledge of Toronto’s Jewish community and its institutions considered a major asset
Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity is required
Strong interpersonal skills and customer service experience
Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure
Strong problem-solving skills and detail oriented
Strong experience working with software and large technological assets
Exceptional computer skills, including the ability to type >50 words per minute in English
Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight is required
Familiarity with Microsoft Suite considered an asset
A graduate of a Bachelor’s Degree program or college equivalent considered a major asset
Benefits
Event security assistance as needed
Commitment to barrier-free and accessible employment practices
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