About the role

Business Analyst supporting Verisk’s insurance software products. Translating user needs into technical requirements, troubleshooting issues, and shaping product improvements.

Responsibilities

Develop and document requirements and use cases for product changes, including test cases, matrices, and approaches.
Work with departments to identify business needs and implement change.
Create technical requirements documentation and aid developers in solution design.
Liaise with internal and external stakeholders.
Facilitate technical discussions with developers and data analysts.
Work with large, complex data files.
Create and update user, FAQ, manual, and technical documentation.
Support strategic research and development of product lines.
Provide summary reporting to management on work, analysis, and projects.
Participate in Agile/Scrum ceremonies.
Assist in User Acceptance Testing (UAT).
Act as a tier 2/3 escalation point for complex technical, functional, and workflow issues.
Investigate, reproduce, and diagnose product bugs, data discrepancies, and system errors.
Manage support tickets through resolution and communicate with users.
Maintain internal knowledge bases and user documentation.
Provide onboarding, training, and walkthroughs for feature rollouts.
Analyze support trends, user feedback, and usage metrics to identify product improvements.

2+ years of experience in technical product support, application support, or a business analyst role within a SaaS or software environment.
Insurance or financial services experience is a bonus
Proven experience writing user stories, acceptance criteria, and process flow diagrams.
Proficiency in business analysis requirements, technical analysis and design requirements
Strong understanding of the software development lifecycle (SDLC), including requirements documentation and testing practices.
CBAP preferred.
Strong understanding of Service Oriented Architecture (SOA)
Strong understanding of data interchange formats (XML, JSON, etc)
Proficient in database queries for SQL, Mongo, Postgres, etc.
Comfort with Jira and Confluence for ticketing and documentation
Ability to assist with web service implementations, enhancements and customer support for clients
Written and oral fluency in English.
Ability to prioritize and complete tasks with strong attention to detail and accuracy
Strong analytical problem-solving ability
Exceptional written and verbal communication skills; ability to explain complex technical concepts to non-technical users.
Empathy for user experience combined with a structured, data-driven mindset.