Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Case Coordinator providing comprehensive assessments and care planning for clients in home care. Supporting client and caregiver in service navigation and care management within the SMILE Program.
Responsibilities
- Provide clients with comprehensive assessments ensuring a high-quality client experience
- Develop a comprehensive care plan in consultation with the client and caregiver
- Support the client and caregiver to manage their care budgets and required resources
- Visit clients in their homes to complete case management tasks
- Ensure navigation to appropriate resources and support client self-management
- Interpret and complete current standardized assessment tools
- Develop and conduct a comprehensive therapeutic rapport
- Monitor client progress and adjust care plans as required
Requirements
- University Degree or College Diploma in Health or Social Services field
- Minimum of 3 years related experience in a home and community care organization or social services program including experience in case management
- Demonstrated experience in completing validated common assessment tools and maintaining competency
- Broad working knowledge of community resources
- Strong attention to detail and accuracy
- Computer proficiency in Windows OS and Microsoft Office programs
- Ability to educate client and families on available program resources
- Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance
- A current and original copy of a satisfactory Criminal Records Check
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
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