HR technology analyst optimizing Talent Acquisition and Mobility systems for Symbiotic Digital, an IT consulting and recruitment company. Gathering requirements, supporting implementations, troubleshooting HRIS, managing projects, and delivering HR analytics.
About the role
- Building Systems Engineer working with data and engineering teams to enhance commercial building efficiency. Focused on customer value and product development in a tech-driven environment.
Responsibilities
- Work with the Building Systems Engineering and Customer Success team to drive customer value.
- Work closely with Noda's product and engineering teams to aid in onboarding building systems data, improving data processing, and quality tooling.
- Mitigate churn, drive renewals, and act as the voice of the customer.
- Feed critical insights directly into our product roadmap.
- Master the Noda stack (Platform, Salesforce, Slack, etc.), dive into our library of building recommendations, and start shadowing client calls.
- Lead on account servicing, support new opportunities and mitigate churn alongside Commercial, and start demonstrating deep product proficiency.
- Become the go-to technical authority driving solution enhancements and collaborating with the Product team.
Requirements
- 5+ years in energy consulting or a related field.
- Deep knowledge of HVAC/Controls systems (chillers, boilers, BMS, etc.) and the ability to quantify energy savings
- You possess the quantitative skills to model efficiency initiatives, converting system optimizations into verified fiscal impact
- You translate 'tech-speak' into clear, compelling business value for both operating and executive customer personas
- You know how to build trust, manage relationships, and advocate for customer success
- A passion for SaaS, a bias for action, a curiosity for AI and innovation, and strong leadership instincts
- BS/MS in Mechanical Engineering (or similar)
- Prior experience in SaaS customer success, familiarity with SkySpark, proficiency with agentic AI tooling
Benefits
- Healthcare cover, including vision, dental
- Critical Illness Cover & Life Insurance Policy
- Accidental Death, Dismemberment and Specific Loss
- Long Term Disability Cover
- Pension - Registered Retirement Savings Plan/401k
- Enhanced paternity, maternity and adoption leave
- Competitive salary and equity participation.
- Highly flexible and autonomous working
- Paid personal development days
- Annual paid volunteer day to help out a charity of your choice
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