Senior Staff Software Engineer shaping AI, risk, fraud, and operational systems at Priority Commerce. Defining scalable distributed - systems architecture across engineering domains.
About the role
- Architecte GTM chez Workleap, éditeur de logiciels de travail et de migration Microsoft 365. Conception d’agents IA pour sécuriser les renouvellements et développer les ventes croisées ShareGate.
Responsibilities
- Design, build, and deliver AI agents and agentic workflows that turn usage, support, and renewal signals into saved renewals and cross-sell pipeline
- Build AI agents that monitor renewal health and flag at-risk accounts early to account managers, with context and recommended next steps
- Design and operate an agentic cross-sell motion: assess product fit, research accounts, personalize messaging, qualify interest, and route buying intent to Sales
- Own the data flow between product usage systems and the CRM
- Ensure data quality, sender reputation, and attribution accuracy
- Replace manual processes with AI agents and reusable, autonomous pipeline modules
- Report on generated pipeline, conversion, renewal outcomes, and revenue impact
- Run controlled experiments without adding headcount
- Turn deliverables into standard operating procedures, demos, and playbooks to drive team adoption
Requirements
- Background in RevOps, GTM or marketing operations, customer success operations, or GTM engineering, with hands-on experience designing automations
- Hands-on experience with low-code orchestration (n8n, Make, Zapier, or equivalent)
- Proficiency in Python or TypeScript for API integrations and data transformation
- Comfortable with agentic tools and MCP connectors
- Strong experience designing LLM workflows (agent orchestration, tool use, and evaluation)
- Demonstrated experience delivering AI agents or LLM workflows to real users, not just prototypes
- Working knowledge of SQL for querying and validating usage, support, and renewal data
- Strong proficiency with a CRM and data modeling (HubSpot is an asset)
- Clean integrations between product usage data and the CRM
- Understanding of subscription business metrics (renewal rate, net retention, customer lifetime value)
- Experience with, or a strong interest in, outbound and signal-based go-to-market approaches
- Ability to work directly with Sales and Account Management
- Asset: experience designing AI-driven qualification or scoring systems
- Asset: background in B2B SaaS with multiple product lines, ideally in a product-led or demo-led environment
- Asset: published technical content that makes complex systems accessible
Benefits
- LTIP, providing participation in Workleap’s long-term growth
- RRSP
- Family benefits plan
- Telemedicine
- Annual wellness budget
- Flexible vacation policy
- Remote work, with access to the Montreal offices
- In-person gatherings twice a year
- Claude available to everyone
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