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About the role

  • Network Systems Engineer/Senior Network Systems Engineer managing networking infrastructure at Xenon Pharmaceuticals. Overseeing enterprise networking, maintaining systems, and collaborating on solutions.

Responsibilities

  • Manage networking environment including Cisco switches, Palo Alto firewalls, HPE ClearPass, and Meraki Wi-Fi.
  • Manage Microsoft Azure environment including virtual machines, networking, Azure Files, enterprise applications, and storage accounts.
  • Manage enterprise certificate architecture.
  • Support Citrix NetScaler.
  • Support Microsoft Active Directory and Entra environments.
  • Develop documentation including Standard Operating Procedures, Knowledge base articles, and System Design Specifications.
  • Collaborate with IT business partners to evaluate and implement software solutions.
  • Collaborate with IT Security to evolve the network environment to enhance performance, reliability, and security, remediate vulnerabilities and adhere to best practices within the IT infrastructure.
  • Submit and present IT change controls, participate in IT problem management, and manage IT incidents.
  • Troubleshoot a wide range of hardware and software issues, in consultation with other team members when necessary.
  • Effectively manage and leverage managed service provider (MSP) resources.
  • Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.
  • Some international travel may be required.
  • Other duties as assigned.

Requirements

  • Degree or diploma in computer science or related discipline, with 5 or more years of experience.
  • Experience in the life sciences industry is preferred.
  • Familiar with Computer Systems Assurance and/or GxP Systems Validation.
  • Hands-on experience with ITIL processes and best practices.
  • Takes initiative and the ability to troubleshoot technical problems, work well under pressure, and learn quickly.
  • Ability to problem-solve while being resourceful, flexible, and calm.
  • Excellent customer service skills and professional demeanor.
  • Strong organizational skills with the ability to prioritize multiple ongoing projects and daily tasks.
  • Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.

Benefits

  • medical, dental, vision
  • short- & long-term disability
  • accidental death & dismemberment
  • life insurance programs
  • Employee Assistance Program
  • travel insurance
  • retirement savings programs with company matching contributions
  • vacation
  • personal days
  • sick days
  • end-of-year company shutdown
  • tuition assistance program for advanced degrees

Job type

Full Time

Experience level

Senior

Salary

CA$102,000 - CA$141,400 per year

Degree requirement

Bachelor's Degree

Tech skills

AzureCitrixFirewalls

Location requirements

HybridVancouverCanada

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