Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Network Systems Engineer/Senior Network Systems Engineer managing networking infrastructure at Xenon Pharmaceuticals. Overseeing enterprise networking, maintaining systems, and collaborating on solutions.
Responsibilities
- Manage networking environment including Cisco switches, Palo Alto firewalls, HPE ClearPass, and Meraki Wi-Fi.
- Manage Microsoft Azure environment including virtual machines, networking, Azure Files, enterprise applications, and storage accounts.
- Manage enterprise certificate architecture.
- Support Citrix NetScaler.
- Support Microsoft Active Directory and Entra environments.
- Develop documentation including Standard Operating Procedures, Knowledge base articles, and System Design Specifications.
- Collaborate with IT business partners to evaluate and implement software solutions.
- Collaborate with IT Security to evolve the network environment to enhance performance, reliability, and security, remediate vulnerabilities and adhere to best practices within the IT infrastructure.
- Submit and present IT change controls, participate in IT problem management, and manage IT incidents.
- Troubleshoot a wide range of hardware and software issues, in consultation with other team members when necessary.
- Effectively manage and leverage managed service provider (MSP) resources.
- Act in accordance with Company policies, including, for example, the Code of Business Conduct and Ethics and ensure policies are understood and followed by direct reports, if any.
- Some international travel may be required.
- Other duties as assigned.
Requirements
- Degree or diploma in computer science or related discipline, with 5 or more years of experience.
- Experience in the life sciences industry is preferred.
- Familiar with Computer Systems Assurance and/or GxP Systems Validation.
- Hands-on experience with ITIL processes and best practices.
- Takes initiative and the ability to troubleshoot technical problems, work well under pressure, and learn quickly.
- Ability to problem-solve while being resourceful, flexible, and calm.
- Excellent customer service skills and professional demeanor.
- Strong organizational skills with the ability to prioritize multiple ongoing projects and daily tasks.
- Excellent written and oral communication skills with the ability to explain technical concepts to non-technical audiences.
Benefits
- medical, dental, vision
- short- & long-term disability
- accidental death & dismemberment
- life insurance programs
- Employee Assistance Program
- travel insurance
- retirement savings programs with company matching contributions
- vacation
- personal days
- sick days
- end-of-year company shutdown
- tuition assistance program for advanced degrees
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