Manager designing Amazon Connect and Zendesk cloud contact center architectures for TELUS Digital. Leading technical pre - sales, demonstrations, proofs of concept, and customer solution engagements.
About the role
- Software Solution Architect at Zaelab designing scalable digital commerce architectures. Leading implementations on BigCommerce and guiding clients through technical executions for successful outcomes.
Responsibilities
- Define and maintain commerce platform system architecture including product data models, module and capability selection, integration patterns, and client-specific adaptations.
- Lead solution design for BigCommerce implementations, including Stencil, headless/Storefront API, B2B Edition, and multi-storefront configurations.
- Support implementations across other modern commerce platforms (e.g., Shopify Plus, commercetools, Salesforce Commerce Cloud, Adobe Commerce) as needed.
- Develop architecture blueprints, technical roadmaps, and documentation to support scalable and modular solution delivery.
- Evaluate and advise clients on commerce technology platforms, participating in platform selection processes and providing strategic recommendations aligned to business goals.
- Guide clients on composable, MACH, and headless strategies across the modern commerce landscape.
- Work alongside client technical teams and Zaelab development teams to solve emerging platform or integration challenges.
- Ensure solutions are scalable, secure, resilient, and aligned with best practices.
- Act as a technical escalation point for architecture, integration, and performance-related issues.
- Define solution architecture concepts and technical approaches during pre-sales efforts.
- Collaborate with sales teams, delivery leads, and client stakeholders to shape proposals and advise clients on platform, integration, and technology strategies.
- Conduct technical assessments, discovery workshops, and scoping engagements.
- Assess existing or legacy commerce platforms to identify technical debt, performance limitations, refactoring opportunities, and modernization pathways.
- Guide clients through phased modernization or replatforming strategies toward headless, API-driven architectures.
- Partner with Project Managers and delivery leads to identify project technical risks, evaluate alternative solutions, and implement mitigation strategies.
- Ensure architectural decisions align with timelines, scope, and delivery constraints.
- Effectively communicate architectural designs, technical constraints, design rationale, and implementation roadmaps to client teams and internal delivery teams.
- Serve as a trusted advisor, aligning technical decisions with business goals and helping stakeholders make informed tradeoffs.
Requirements
- 10+ years of Solution Architecture experience in commerce or enterprise platform environments
- Strong experience with BigCommerce, including Stencil, headless/Storefront API, B2B Edition, and multi-storefront architectures
- Familiarity with other modern digital commerce platforms including Shopify Plus, commercetools, Adobe Commerce (Magento), or Salesforce Commerce Cloud
- Expertise designing API-first, event-driven architectures using REST, GraphQL, JSON, webhooks, and messaging/queueing patterns
- Experience defining product data models, domain models, integration patterns, and composable solution architectures across multi-system ecosystems
- Strong engineering background with Node.js, TypeScript, serverless functions, or microservices within cloud environments
- Experience with cloud platforms (AWS, Azure, or Google Cloud), including API gateways, queues/streams, serverless compute, and containerized applications
- Working knowledge of both relational and NoSQL data models, with experience designing data flows and transformations across systems such as ERP, PIM, OMS, CMS, and payment platforms
- Experience integrating modern commerce solutions with ERP, PIM, OMS, payment gateways, middleware, and other enterprise applications
- Familiarity with MACH, headless commerce, microservices, and cloud-native architectural best practices
- Experience with modern web technologies and composable storefront frameworks such as React, Next.js, Vue.js, or similar
- Experience working in IT consulting environments in client-facing roles, collaborating with both technical and business stakeholders
- Strong written and verbal communication skills, able to articulate complex architectural concepts clearly and effectively
- Experience working with distributed teams and tools such as Git, GitHub/GitLab, Jenkins, Jira, and related DevOps practices
- Experience with Agile or hybrid iterative delivery methodologies
- Comfortable operating in a dynamic, high-growth consulting environment with the ability to rapidly learn new technologies
- Bachelor's degree in Computer Science or a related technical field
Benefits
- Unlimited Vacation/PTO
- Full Health Benefits and 401k Fixed Percentage Plan (USA only) RRSP (Canada)
- Fully remote and distributed teams
- Paid Parental Leave
- Ongoing training and education opportunities
- 0% Bureaucracy Culture - Focus is on responsibilities, not title
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