About the role

Senior IT Manager leading AI-first operations, identity, endpoint management, and zero-trust access at Zapier, an automation platform. Building a globally distributed IT organization supporting enterprise growth and remote employees.

Responsibilities

Lead an AI-first IT service operation for approximately 800 employees, including onboarding, offboarding, self-service provisioning, deflection, and proactive remediation
Architect and evolve Okta identity and access controls and Jamf endpoint management into an enterprise-grade access layer
Co-own zero-trust architecture with Security across identity, devices, and access
Govern a portfolio of more than 200 SaaS tools with ROI accountability and vendor governance
Lead high-severity IT incident response, root-cause analysis, and prevention
Translate enterprise, AI, and company-scale priorities into an IT roadmap and deliver it
Set and enforce access, procurement, and security policies across cross-functional teams
Build and scale a tiered, globally distributed IT organization, leading a team of approximately six as a player-coach
Make IT an internal proving ground for enterprise access controls and represent Zapier's IT posture in enterprise deals

8+ years of experience in IT/Systems Engineering
3+ years managing engineers
Experience scaling IT in a high-growth, fully remote company ideally
Experience building accountable teams and developing people across time zones
Experience building, championing, and implementing AI or automation in IT or security operations
Deep hands-on Okta experience, including SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, and lifecycle automation
Deep hands-on Jamf experience, including device trust and EDR
Experience with SaaS governance at scale
Experience partnering with Security on zero trust, enterprise access controls, and compliance
Understanding of SOC 2 Type 2 and ISO 27001 controls and evidence
Ability to develop and execute IT strategy and roadmap
Experience operating to SLAs and metrics and leading major-incident response
Experience managing SaaS spend with FinOps discipline, optimization targets, and ROI
Senior-level influence and communication across Security, Legal, Finance, and Engineering
Ability to represent Zapier's IT posture to enterprise IT buyers and security teams
Visa sponsorship and transfers are not provided; candidates must be authorized to work from their home location
Nice-to-have certifications are optional signals, including Okta, Jamf, CISSP, CISM, Security+, CCSP, CISA, ISO 27001, AWS, ITIL, PMP, or equivalent

Fully remote work
AI and automation tools encouraged during the hiring process, with responsible and transparent use
Opportunity to work with Zapier's own automation product
Globally distributed team
Professional growth and deliberate people development
Competitive and equitable compensation practices
Transparent compensation practices
No visa sponsorship or transfers