Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Systems Analyst I maintaining operational excellence of Seaspan’s live business systems. Supporting end users, analyzing information, and contributing to system functionality design.
Responsibilities
- Maintains operational excellence of Seaspan’s live business systems.
- Provides end-user support and identifies trends for recurring application issues.
- Analyzes information and utilizes documentation to find solutions.
- Produces incident reports and troubleshooting knowledge articles.
- Provides emergency production support and liaises with end users and IT teams.
- Assists peers with planning and supporting larger projects.
- Executes test scripts for UAT and supports testers/end users.
- Participates in business user workshops and supports change management activities.
- Performs additional duties as assigned.
Requirements
- Bachelor’s degree in Computer Science, Business Administration or a Post-secondary Diploma in Computer Science.
- 2 - 3 years of related work experience (systems analysis, application development, support, operations support, service desk).
- 1 - 2 years of technical experience with programming languages, database, and server administration.
- Experience in supporting at least one core operations process (order to invoice, procure to pay, etc.).
- Experience in developing and maintaining interfaces for on-premise and SaaS applications preferred.
- Passion for service excellence and business enablement.
- Proven ability to deliver measurable business benefit.
- Ability to collaborate well with peers and stakeholders.
- Excellent communication skills, adaptable to various audiences.
- Subject matter expert for assigned applications.
- Understanding of troubleshooting principles and methodologies.
Benefits
- Annual bonus and pension plan matching
- Very competitive salary in line with the successful candidate’s experience
- Best-in-class health and wellness benefits package
- Extended health care including paramedical services, mental health coverage, and more
- Dental care
- Vision care
- Life insurance
- Medical leave coverage
- Parental leave coverage
- $500 personal spending account
- Employee Family Assistance Program (EFAP)
- Optional hybrid work schedule
- Parking included
- Complimentary shuttle bus for transit users
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