About the role

Systems Analyst I responsible for operational excellence of Seaspan’s business systems. Supporting end users and contributing to the design of new functionality.

Responsibilities

Provides end-user support and works independently or with other teams including vendors to identify trends for recurring application issues.
Analyzes information from different sources and utilizes reference documentation to find solutions to business issues.
Produces incident reports and troubleshooting knowledge articles.
Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and provide solutions.
Provides technical support for assigned systems/projects and takes ownership of low-risk applications.
Assists peers with planning and supporting larger, higher-risk projects.
Assists in executing test scripts for UAT and provides support to testers/end users.
Participates in business user workshops and supports change management activities.
Performs additional duties as assigned.

Bachelor’s degree in Computer Science, Business Administration or completion of a Post-secondary Diploma in Computer Science.
2 - 3 years of related work experience (systems analysis, application development and support, operations support, service desk).
1 - 2 years of technical experience with programming languages, database administration, and server administration.
Experience in supporting at least one core operations process such as order to invoice, procure to pay, product lifecycle management, material resource planning, or manufacturing.
Experience in developing and maintaining interfaces for both on-premise and SaaS applications preferred.
Passion for service excellence and business enablement, as well as the proven ability to deliver on work products that provide measurable business benefit.
Able to collaborate well with peers, as well as internal and external stakeholders.
Excellent communication skills, being able to adapt to various audiences.
Able to act as a subject matter expert for assigned applications.
Understanding of troubleshooting principles, methodologies, and issue resolution techniques.
Technical knowledge of programming languages and relational databases, such as .Net, Java, C#, SharePoint, Oracle and SQL Server.
Understanding of how the business works, and ability to demonstrate continuous learning and development of business acumen through formal and informal training.

annual bonus
pension plan matching
very competitive salary in line with the successful candidate’s experience
best-in-class health and wellness benefits package including extended health care, dental care, vision care, life insurance, medical leave coverage, parental leave coverage, childcare benefit partnership, $500 personal spending account, and Employee Family Assistance Program (EFAP)