Senior Genesys engineer managing routing, IVR, and omnichannel integrations for Forward Financing, a fintech lender. Optimizing customer and agent contact - center experiences across voice, SMS, and email.
About the role
- Business Systems Analyst focusing on Azure Databricks to analyze insurance data. Collaborating with teams to ensure regulatory alignment and optimize data quality processes.
Responsibilities
- Analyze, document, and translate business requirements into data and analytics specifications with a focus on Azure Databricks, Delta Lake, and related Azure data services
- Support data integration, transformation, and quality processes
- Work closely with business stakeholders to understand underwriting and claims workflows
- Collaborate with engineering teams to design, optimize, and validate data pipelines
- Leverage strong problem-solving skills to troubleshoot data issues
Requirements
- Minimum 3 years of hands-on experience working with Azure Databricks in an insurance data environment (Commercial or Personal)
- Strong data-oriented analysis skills, including expertise with data profiling, data modeling, SQL, and root-cause analysis
- Experience working with Automobile insurance data structures, workflows, or regulatory reporting
- Experience integrating or analyzing data generated by Guidewire PolicyCenter and/or Guidewire ClaimCenter
Benefits
- Comprehensive health/benefits plan
- Minimum four weeks of vacation per year
- Four personal days per year
- Access to training and development opportunities
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