Intermediate Cloud Platform Engineer at Manulife designing and maintaining cloud infrastructure solutions. Driving efficiency, reliability, and innovation across enterprise applications and platform services in Waterloo.
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AWS Production Support Engineer
Posted via LinkedIn Recruiter (not a company profile)
Posted 3 days ago
About the role
- AWS Production Support Engineer providing L2/L3 support for enterprise Cloud Platform Services across AWS environments in Toronto, ON.
Responsibilities
- Provide L2 L3 support for enterprise Cloud Platform Services (CPS) across AWS environments. Support platform components including networking, IAM, compute, storage, monitoring, and security services. Troubleshoot incidents, perform root cause analysis, and ensure platform stability and SLAs. Support IaC-based platforms (AWS CDK Terraform CloudFormation) and CICD pipelines. Assist application teams with cloud onboarding, access issues, and operational support. Participate in 247 production support, change management, and incident problem management processes.
Requirements
- Total Experience: 6-8 years. Required Skill Sets: Provide L2 L3 support for enterprise Cloud Platform Services (CPS) across AWS environments; Support platform components including networking, IAM, compute, storage, monitoring, and security services; Troubleshoot incidents, perform root cause analysis, and ensure platform stability and SLAs; Support IaC-based platforms (AWS CDK Terraform CloudFormation) and CICD pipelines; Assist application teams with cloud onboarding, access issues, and operational support; Participate in 247 production support, change management, and incident problem management processes.
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