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Bilingual AML / KYC Analyst – Banking
Posted via LinkedIn Recruiter (not a company profile)
Posted 5 months ago
About the role
- Bilingual AML/KYC Analyst supporting customer onboarding, compliance, and account reviews in a banking contact center. Requires fluency in English/French and 1+ years of financial customer service experience.
Responsibilities
- Provide inbound and outbound support to customers in a contact center setting. Conduct thorough reviews of customer accounts to identify discrepancies or missing information. Update customer information accurately in multiple systems during calls. Document interactions comprehensively, ensuring compliance with policies and procedures. Communicate clearly and professionally with internal partners and external clients. Follow end-to-end procedures for Business Account compliance, including recordkeeping. Contribute to continuous improvement of customer experience through effective service delivery. Adhere to all regulatory and operational standards to maintain compliance.
Requirements
- Fluency in both English and French (written and verbal). Proficiency with Microsoft Office tools (Word, Outlook, PowerPoint, Excel) and CRM systems. Minimum of 1+ years of customer service experience within a financial institution or contact center. Strong organizational skills and attention to detail in a fast-paced environment. Excellent communication skills, confident in making and receiving calls. Ability to manage multiple tasks accurately and efficiently. Knowledge of KYC/KYB requirements (considered an asset). Previous banking experience (preferred). Strong interpersonal skills and professionalism.
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